Service Manager; Residential

About CIM Group

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas.

Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

The Service Manager is responsible for directing building maintenance operations and maintaining the buildings’ mechanical systems according to CIM Group’s operating and safety standards. Under the direction of the Property Manager, the Service Manager identifies all building equipment systems, creates a preventive maintenance program for each building, supervises turnover work, and seeks to complete as much of the unit repairs in house as possible.

• Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance technicians or third‑party vendors to complete the necessary preventive maintenance work as scheduled or budgeted.
• Oversee the maintenance team’s efforts in completing each building’s preventive maintenance schedule, which will include inspecting HVAC, refrigerator, sinks, washer/dryers, and others as directed by the Property Manager.
• Work closely with the Property Manager in completing common area and/or exterior preventive maintenance such as roofs, exterior doors, windows, drain lines and others as directed by the Property Manager.
• Track, monitor and follow up on residents’ work orders and schedule work using a third‑party vendor with Property Manager’s approval for work that cannot be completed by the CIM maintenance team.
• Adhere to the approved operating budget for all repair and maintenance expenses and provide operating cost estimates for budgeting purposes: turnover, plumbing, electrical, HVAC and boiler, building RM, and preventive maintenance work.
• Meet weekly with the Assistant Property Manager to ensure all work orders are responded to within 24 hours, maintain a binder with tabs for each unit, including ground floor and management office, and print out each tenant work order. Review printable orders on Monday and confirm status on Friday.
• Maintain inventory control of all appliances, tools, supplies and equipment related to repairs and maintenance.
• Direct maintenance operations for upkeep of the apartment units to the minimum repair standards, including but not limited to:
  • Doors re‑key, hang, paint and replace door and test door closings.
  • Attach window blinds, hang furniture.
  • Appliances: replace filters, check drain lines and pans, and know how to operate all systems, including high‑end models.
  • HVAC: replace filters, wet‑vac condensation pans, verify thermostat settings, and know how to operate the unit.
  • Plumbing: snake and clear blockages up to 25 feet.
  • Electrical: replace sockets, switches, bulbs, and check breakers.
  • Flooring: re‑attach thresholds, re‑tack carpet, and replace missing wood or tile flooring.
  • Walls: repair drywall, mud, tape and paint or wallpaper as required.
  • Ceiling: repair drywall, mud, tape and paint.
• Maintain engineering office with organized tools, inventoried supplies, and neatly stacked or organized materials and maintain maintenance files as requested or required by the Property Manager and/or CIM standards.
• Identify appliances that need to be replaced and, with the Property Manager’s approval, ensure all appliances are properly disposed of and only removed from the building with prior written approval.
• Perform repairs and maintenance items to the standards identified for each building or property, including but not limited to:
  • Doors re‑key, hang and adjust as required.
  • Fix irrigation leaks as they occur.
  • Replace burnt‑out bulbs.
  • Work with Property Manager to…