Service Manager; Residential

ABOUT CIM GROUP:

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas.

Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

The Service Manager is responsible for directing building maintenance operations and maintaining the buildings’ mechanical systems according to CIM Group’s operating and safety standards. This position will, under the direction of the Property Manager, identify all building equipment systems and create a preventive maintenance program for each building, supervise turnover work and seek to complete as much of the unit repairs in house as possible.

• Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance technicians or third-party vendors to complete the necessary preventive maintenance work as scheduled or budgeted.
• Oversee the maintenance team’s efforts in completing each building’s preventive maintenance schedule, including inspecting HVAC, refrigerator, sinks, washer/dryers, and others as directed by the Property Manager.
• Work closely with the Property Manager in completing common area and/or exterior preventive maintenance such as roofs, exterior doors, windows, drain lines and others.
• Track, monitor and follow up on residents’ work orders, scheduling third‑party vendor work with the Property Manager’s approval for work that cannot be completed by the CIM maintenance team.
• Adhere to the approved operating budget for all repair and maintenance expenses, providing operating cost estimates for budgeting purposes: turnover, plumbing, electrical, HVAC and boiler, building RM, and preventive maintenance work.
• Meet weekly with the Assistant Property Manager to ensure all work orders are responded to within 24 hours and maintain a binder with tabs for each unit, including ground floor and management office. Review printed work orders on Monday and confirm status on Friday.
• Maintain inventory control of all appliances, tools, supplies and equipment related to repairs and maintenance.
• Direct maintenance operations for upkeep of the apartment units to meet minimum repair standards:
• Doors re‑key, hang, paint, replace door and test door closings.
• Attach window blinds, hang furniture.
• Appliances: replace filters, check drain lines and pans, know how to operate high‑end models to assist residents.
• HVAC: replace filters, wet‑vac condensation pans, verify thermostat settings, assist residents.
• Plumbing: snake and clear blockages up to 25 feet.
• Electrical: replace sockets, switches, bulbs, check breakers.
• Flooring: re‑attach thresholds, re‑tack carpet, replace missing wood or tile flooring.
• Walls: repair drywall, mud, tape, paint or wallpaper as required.
• Ceiling: repair drywall, mud, tape, paint.
• Maintain engineering office with organized tools, inventoried supplies, neatly stacked or organized, and maintain maintenance files as required by the Property Manager and/or CIM standards.
• Identify appliances that need replacement, and with the Property Manager’s approval ensure all appliances are properly disposed of and removed only with prior written approval.
• Repair and/or maintain items to the standards identified for each building or property, including but not limited to (in addition to those above):
• Doors: re‑key, hang and adjust as required.
• Fix irrigation leaks as they occur.
• Replace burnt‑out bulbs.
• Partner with the Property Manager to keep central plant equipment under contract and properly maintained.
• Re‑caulk windows as required.
• Ensure roofs are inspected twice a year and adequately maintained.
• Ensure…