Airport Supervisor; Frontier

Passenger Assistance Supervisor

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals with integrity, empathy, and a passion for service to join our growing team. Join us and see where the flight benefits can take you.

Responsible for supervising agents during their assigned shifts to ensure daily activities are performed safely and efficiently. Manages dispatching agents and applicable equipment to arriving and departing flights and other assignments.

• Competitive pay with daily access to earned wages
• Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin the month following 60 days of service. Eligible dependents include spouse, children under 26, and disabled dependents of any age.
• Voluntary additional coverages through AFLAC: short-term disability (STD), accident, critical illness, and hospital indemnity.
• Exclusive employee discount and perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active & Fit.
• Paid Time Off (PTO) – location-specific leave policy.
• Exclusive travel discounts: ID90 Discount Program – industry-exclusive deals on hotels, car rentals, cruises, and more.
• Concur – discounted cars and hotels.
• Tuition discount with Purdue Global.

• Supervise team of leads and agents in passenger assistance duties.
• Responsible for shift schedule: workstation assignments, employee training, vacations, breaks, overtime assignments, backup for absent employees, and shift rotations.
• Communicate with the manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll, completes shift paperwork and performs other administrative functions.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies, safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning safety, anti-harassment, and equal employment opportunity.
• Performs other related duties as assigned within the appropriate skills and experience capabilities expected for this position.

• High school diploma, GED, or equivalent education.
• Must be at least 18 years of age.
• Valid driving license.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Preferred: one year of relevant experience in aviation or ground-handling services industry.

• Must be able to frequently lift and move up to 70 lbs, constantly push and pull up to 70 lbs, and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, and bend.

• Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.
• Must be open to working in outside weather conditions, which may include severe seasonal elements.

Prospect Airport Services is committed to equal-opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.