Service Manager

Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY! If music to your ears is the hum of a well‑oiled machine, you’ll enjoy making that music in our service manager position.

This key role is responsible for keeping our community humming along in the best possible condition while complying with safety standards. You’ll oversee the proper and timely completion of all maintenance requests and repairs, perform hands‑on turnkey work and inspections to ensure units are rent‑ready as needed, and manage the department’s budget to stay within guidelines while finding cost‑saving measures that don’t compromise quality.

Customer service and maintaining the cleanliness and marketability of the community are also top duties, helping renew and secure new leases.

• Participate in company training classes and meetings; ensure all service staff receives appropriate training as required.
• Organize, prioritize and ensure service requests and repairs are made correctly and in a timely manner.
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times.
• Oversee turnkey operations; ensure vacant units are made rent‑ready in a timely manner.
• Perform turnkey work as required and ensure all make‑readies are inspected.
• Adhere to the Standard Operating Procedures.
• Possess basic knowledge of local and state codes for permitting, sign ordinances and pool regulations.
• Adhere to and enforce the company’s personnel management policies and procedures.
• Maintain a superior customer service relationship as per Gables Pledges of Customer Service.
• Communicate effectively with residents, fellow associates, vendors and supervisors.
• Work with the community manager to handle maintenance‑related resident problems.
• Assist the community manager with documenting counseling sessions with maintenance staff.
• Maintain a preventative maintenance program to minimize emergency and service repairs.
• Maintain hazard communications program; teach and promote safe work practices.
• Assist with recruiting, hiring and training of quality staff; recommend promotions and terminations when necessary.
• Work with the community manager to obtain competitive bids for maintenance‑related expenses.
• Understand and adhere to budget guidelines.
• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of the community manager.
• Understand and operate company computer software related to position requirements.
• Contract use of outside vendors only when necessary.
• Monitor inventory and maintain appropriate levels of parts and supplies.
• Other tasks or duties as assigned by supervisor.

Each job duty must be performed with the focus and accuracy it requires.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

No specific level of education is required.

Four years minimum experience as supervisor in community management maintenance, other building maintenance or related field. Renovation experience may be required for older properties built five or more years ago.

Ability to work any of the seven days of the week, 52 weeks of the year. Our community staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested. Ability to travel to company training classes or to work at other communities as requested. On‑call, after‑hour emergency service may be required, with on‑call staff required to live within a minimum distance to the community for efficient response time.

• Hands‑on repairs and maintenance constitute 60‑70% of duties; remaining time spent on general management functions and supervising work of associates and outside contractors.
• Perform general maintenance repair tasks professionally without endangering yourself, residents or fellow associates.
• Must be able to move up to 50 pounds over variable distances; mobility and flexibility to use ladders to heights in…