Airport Operations Representative; Public Safety Communication Center; Denver International Airport

About Our Job

Working at an airport can be both challenging and fulfilling. You’ll witness the arrival and departure of various aircrafts at DEN, the 3rd busiest airport in the United States. You will be solving problems and dispatching resources to incidents on DEN property in a very dynamic and fast paced environment. You will be working in the Emergency Communications Center  will be the lifeline between our customers, Airfield, Denver Fire, Terminal Ops, Security Access Controls, and more!

Your quick thinking and effective communication can save lives and provide crucial assistance during emergencies. Every call you handle and every situation you manage directly impacts the well‑being of our community. The sense of fulfillment and purpose you’ll experience in this role is unparalleled.

If you’re ready to embark on a rewarding career as an AOR.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise.

Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience.

The target starting hourly range for this position is $37.00 to $41.00 per hour.

• Medical Plans
• Dental
• Vision Insurance
• Pension Plan for Life (Employee contributes 8.45%, Employer matches %)
• 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year)
• 12 paid holidays
• STD
• LTD
• HSA
• FSA
• Life Insurance CARE Bank
• Family Leave Benefits
• Employee Assistance Program
• Employee Volunteer Program
• Learning and Development Opportunities
• Courses and Career Development Resources
• Education Reimbursement Opportunities
• Eco Pass (unlimited free RTD bus/train rides)
• External 2026 new hires are potentially eligible for up to a $2,500 sign on bonus!
• The details of the bonus will be discussed at interview and/or offer.
• Note:
  
  The hiring bonus will not be applicable to City and County of Denver employees who are currently employed with the city or who have been separated from the city for fewer than 6 months.

In this position you can expect to work 100% on site at the Communications Center at Denver International Airport. Free employee parking is provided. The scheduled workweek may consist of either four 10-hour shifts or five 8-hour shifts and will vary. The candidate may be scheduled to work nights, weekends, and holidays. Shift differentials are offered for swing and overnight hours to recognize and reward employees unique schedules.

This role supports mandatory on‑call snow overtime. Schedules are subject to change and based on the operational needs or the organization.

• Controls a centralized communications center which includes monitoring and operating multiple computer systems such as two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system.
• Monitors, operates and controls computerized weather reporting systems to access, monitor and interpret weather conditions, and initiates airport-wide response.
• Accesses and operates a FAA computer system to transmit Notices to Airmen to report status of airfield conditions.
• Acts as the central coordination and communications center during airfield emergencies and snow events to coordinate airport-wide and external emergency responses.
• Staffs the Emergency Operations Center (EOC) to support communications and coordination functions.
• Operates an automated communications console making and receiving calls in routine operations and non‑routine operations and notifies appropriate response personnel.
• Monitors and controls a centralized security system to enforce Transportation Security Administration regulations and receives alarms and initiates appropriate airport response.
• Enforces Airport Security plan by issuing violation notices to airport employees for security violations.
• Maintains accurate and complete log book entries and manual records of airport events.
• Supports snow events by assisting airlines servicing…