Laser Field Service Engineer

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Compensation: $85,000–$90,000 annually
Location: Norther California - Bay Area Territory-based (8+ clinic locations)

Laser Away is seeking a skilled Laser Field Service Engineer to maintain, troubleshoot, and optimize our laser equipment across a multi-location territory. You'll be the critical link between our clinical teams and operational excellence, ensuring equipment reliability and clinic readiness.

Manage laser maintenance and repairs across 8+ clinic locations and 100+ medical devices

Respond promptly to service tickets and on-call issues, with flexibility for after-hours support

Lead new clinic equipment setup and validation to meet launch deadlines

Perform preventative maintenance, diagnostics, and parts inventory management

Coordinate with third-party vendors and troubleshoot complex electrical/optical issues

Communicate proactively with clinic teams on equipment status and repair timelines

Create and submit weekly equipment reports

4+ years of hands-on experience in laser, biomedical, electrical, HVAC, or similar technical field

Strong electrical safety knowledge and troubleshooting skills

Excellent time management, problem-solving, and communication abilities

Valid driver's license and clean driving record

Ability to lift 50 lbs, climb 8-ft ladders, and stand for extended periods

Flexibility to work evenings, weekends, and occasional travel (up to 5 days)

Proficiency with email, spreadsheets, video conferencing, and ticketing systems

Laser Away offers a generous pay structure with additional earning potential through performance review. Additional benefits include (but not limited to):

Dental, Vision, and 401(k)

Paid Time Away (PTA)

Disclaimer:

This job description is not all inclusive. In addition, Laser Away reserves the right to amend this job description at any time. Laser Away is an Equal Opportunity Employer.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Employer retains the right to change or assign other duties to this position.