Critical Environments Operator II

Under the direction of the Sr Facility Manager, this role functions as a member of an Operations & Maintenance team that provides a variety of O&M services within a 24/7/365 environment. The primary focus is to preserve the reliability of the critical load while supporting building systems across the facility.

• Diligently complete assigned tasks in the Operations & Maintenance program of the Data Center and other non-DC spaces.
• Understand and enforce the Owner’s building operations rules and the DC Manager’s specifications.
• Use the Computerized Maintenance Management System (CMMS) to track all maintenance work, labor hours, preventative maintenance work orders, and reactive work tickets.
• Apply SOPS/MOPS/EOPs/MMRs to guide site operations and maintenance.
• Co‑ordinate with contractors and vendors, ensuring safe site access, proper lock‑out/tag‑out, and safe work area set‑up.
• Receive on‑the‑job training for specialized areas and provide equipment evaluations for contractor scope of work.
• Respond to building system alarms, prioritising the preservation of the critical load, minimising equipment damage, and participating in root‑cause analysis.
• Implement operational modifications such as critical switching, lock‑out/tag‑out, and safe working area set‑up for subcontractors.
• Aim for high standards of workmanship and compliance with company, government and client policies.
• Be available 24/7/365 for emergency corrective maintenance or action activities.
• Comply with all corporate and EHS requirements and programs.

• 3 to 5 years of experience in Tier 2, Tier 3 or Tier 4 Data Centers, or relevant operations & maintenance/building engineering roles.
• Entry‑level skills in electrical, mechanical, HVAC/R disciplines, preferably from an associate’s degree or related training.
• Knowledge of writing and operating MOPs (Method of Procedures).
• Self‑starter with high motivation, enthusiasm, and a strong desire to learn.
• Excellent verbal, written and interpersonal communication skills.
• Attention to detail and ability to manage multiple projects simultaneously.
• Ability to work in a fast‑moving, team‑oriented environment with tight deadlines.
• Experience with subcontractor and vendor contract management.
• Familiarity with Work Order Control procedures and CMMS.
• Understanding of capacity planning and reporting.
• Hands‑on experience with hand tools, test equipment, and maintenance shop practices at a Journeyman level for Electrical and Mechanical equipment.
• Competency with PC applications, especially Microsoft Word® and Excel®; knowledge of Visio, Auto Cad is a plus.
• Knowledge of ITIL framework and service‑level standards is advantageous.
• Willingness to adjust hours and work extended hours during emergencies.

12‑hour shifts: 6 am – 6 pm (front half of the week) with on‑call responsibilities for emergencies and critical issues. Shifts include nights, weekends, and holidays to ensure 24/7 coverage. Hours may vary with business needs.

The position requires significant physical activity, including standing for extended periods, lifting up to 50 pounds, frequent bending, and climbing ladders.

• Comprehensive health, dental, and vision insurance plans; life and disability insurance.
• Access to mental‑health resources and employee assistance programs.
• Competitive pay, performance bonus, and 401(k) retirement plan with company match.
• Generous paid time off and holidays.

Cyrus One is an equal‑to‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status. Cyrus One provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.