Field Service Technician-Iowa

Overview

About The Company Bluberi is headquartered in Las Vegas with over 25 years of industry experience. We aim to deliver the highest quality casino gaming experience to players and operators, with a team of seasoned innovators focused on engaging games and high-performing cabinets.

About The Team We focus on bringing the wonderful world of gaming to life, developing original gaming experiences, and entertaining through interactive technology and electrifying imagery.

Bluberi gaming is seeking a Field Services Technician. The Field Services Technician is responsible for servicing Bluberi gaming equipment as part of our Field Service team.

• Deliver the highest level of customer experience through effective communications and professional service interactions with Bluberi customers.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.

• Install, setup, maintain and reconfigure gaming products.
• Troubleshoot malfunctioning equipment to the failing replaceable unit (FRU) and restore equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjustments of the malfunctioning component.
• Order replacement parts and supplies. Manage parts return to disposition location using appropriate packing materials and shipping services.
• Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.
• Complete required daily paperwork, including Field Service Reports, Time Sheets, Expense Reports and post-installation documentation.
• Transport, install, and maintain Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized manner.
• Manage a remote warehouse of repair components and engage in monthly, quarterly and annual cycle counts and physical inventory requests. Execute all necessary paperwork for part transfers, orders and usage.
• Long periods of driving between job sites with frequent overnight stays.
• Perform floor walk-throughs on site to observe Bluberi games and ensure they are fully functional; take corrective actions as needed.
• Perform other tasks and duties as assigned by the supervisor.

• Respond to dispatches and travel to customer locations within a specified area to repair gaming equipment and communication devices.
• Work with scheduling to understand upcoming customer equipment activities and manage travel requirements to support these events.
• Communicate effectively with Bluberi scheduling and dispatch; report activity, times, problems, details and resolutions in the Service Management application.
• Provide feedback to Product Management and Sales on field activities.
• Attend weekly Field Service meetings to improve service capabilities.

• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
• Basic problem analysis and troubleshooting skills.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Ability to sit and drive for prolonged periods.
• Dexterity when working with tools and moving parts and electrical current.
• Work at heights and in close quarters; may be exposed to inclement weather.
• Ability to sit, stand, crouch, bend, reach, kneel, lie prone, and perform required movements.
• Ability to use common hand tools (screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters).
• Ability to follow detailed written and verbal instructions and technical manuals.
• Must have a valid driver’s license and be able to obtain CDL if necessary.
• Basic written and verbal English communication skills; strong customer service skills including listening and empathy.

• High School Diploma/GED
• Technical or IT-related training or education is a plus.

• 4+ years of electronics, repair, field, or related industry experience. Degree or certification in gaming-related field highly preferred.

• Familiarity with the casino gaming industry is a strong plus.
• Knowledge of programming…