Maintenance Technician

Description

Job Overview:
The Maintenance Technician, under the direction and supervision of the Community Manager, will provide direct support in maintaining the building. This position will assist the manager in dealing with internal and external customers and third-party vendors to identify potential concerns, proactively address maintenance and equipment problems while providing exceptional customer service. The hours are Monday-Friday 8:30 a.m.

-5:00 p.m. with rotating on call responsibilities.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Practice and adhere to First Service Residential values:
  Be Genuinely Helpful, Aim High, Do What’s Right, Own It, Improve It, and Build Great Relationships.
• Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance, by your supervisor.
• Monitor safety, mechanical and electrical equipment.
• Work in conjunction with building associates and third-party vendor to optimize operations and energy efficiency; monitor problems remotely.
• After-hours on call responsibility to respond to emergency needs on every other week basis via phone or in-person.
• Communicate with third-party vendors on repairs and contracted services for common areas and building mechanical equipment.
• Assist and support the Community Manager in competitive bidding for mechanical contracts and large projects.
• Effectively communicate concerns and recommended solutions.
• Submit purchase orders for supplies to the Community Manager for approval.
• Snow removal, as needed.
• Assist Community Manager with emergency procedures, including but not limited to, key safety control, water shut off, and any other emergency procedures.
• Maintain a routine log of preventative maintenance including, but not limited to, systems, boilers, doors, stairwells, lights, heating and cooling, HVAC, and other in-unit work performed.
• Perform general repairs and maintenance services in units only if directed by the Community Manager.
• Maintain pool, including testing, cleaning, and maintenance of equipment.
• Daily, weekly, monthly, quarterly, and annual preventive maintenance of building as assigned by the Community Manager.
• Document maintenance concerns may lead to building maintenance trends.
• Communicate with associates, subcontractors, and clients.
• Perform any additional duties as assigned by the Community Manager.
• Follow safety procedures and maintain a safe work environment.

• Practice and adhere to First Service Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

• Applicable Maintenance work experience and background.
• Hands on Maintenance experience.
• Certified Pool Operator (CPO) Certification.
• Excel, Outlook, and Word experience.
• Mechanical aptitude.
• Excellent people and communication skills with knowledge of customer service principles and practices.
• Ability to perform quality work without direct supervision.
• Ability to interact professionally with residents and contractors.
• Organized self-starter with ability to work independently.
• Problem solving.
• Time management.
• Teamwork-focused, to motivate members of the team; delegate tasks to peers.
• Excellent written and verbal communication.
• Consistent professional demeanor, able to manage varying personalities.
• Teamwork focused and able to take direction.

• Ability to lift up to 30 lbs. following appropriate safely procedures.
• Being able to work in various positions, including but not limited to bending over, stooping, squatting, kneeling, and standing for extended periods of time.
• Walking the property. Ability to navigate the property quickly and easily as required to meet the job functions.
• Repeat various motions with the wrists, hands, and fingers. Reaching with hands and arms.
• Walk and climb stairs.
• Ability to work in different environmental conditions (e.g., heat, cold, wind, rain,…