Senior Coordinator, Registration

Senior Coordinator, Registration

The American Academy of Dermatology is seeking a Senior Coordinator, Registration located in our Rosemont, IL office responsible for providing comprehensive project coordination, support, and oversight in the Registration & Housing functions of the Meetings and Conventions Department, including the development, coordination and implementation of all registration-related activities, and select housing-related activities, for the Annual Meeting (AM), Innovation Academy (IA), Regional, and other meetings as assigned (including hybrid or virtual, if applicable).

The American Academy of Dermatology (Academy), founded in 1938, is the largest, most influential, and most representative of all dermatologic associations. A sister organization to the Academy, the American Academy of Dermatology Association is the resource for government affairs, health policy and practice information for dermatologists, and plays a major role in formulating policies that can enhance the quality of dermatologic care.

With a membership of more than 21,000 members worldwide, the Academy is committed to: advancing the diagnosis and medical, surgical, and cosmetic treatment of the skin, hair, and nails; advocating high standards in clinical practice, education, and research in dermatology; and supporting and enhancing patient care for a lifetime of healthier skin.

Responsibilities:

• Work closely with the Manager, Registration on Annual Meeting and Innovation Academy registration-related activities including creating and updating email correspondence, updating registration programming documents, maintaining data integrity, working with registration vendor(s) and updating registration records as needed.
• Work with AAD team members on updating and testing the AAD registration website pages. This includes, but is not limited to, fees, policies, group registration details, and registration categories and requirements for Annual Meeting, Innovation Academy, regional, and other meetings as required.
• Manage all regional meeting registration activities including website details, product setup, weekly reports, data request, badge creation, and onsite preparation/oversight, as needed. Ensure registration systems are tested and functioning correctly.
• Respond to member, non-member, exhibitor and general meeting inquiries, both email-based and phone communication. Troubleshoot and correct issues while providing exemplary customer service.
• Provide project oversight for AM and IA meeting related registration programs such as the Certificate of Meeting Attendance and the non-member access # request system. Work with IT to launch and thoroughly test updates for each meeting cycle. Review and respond to all # request inquires.
• Oversee Lost & Found, scooters, and potentially other logistical areas within registration area while onsite. Work with various vendors supporting attendee services as needed.
• In conjunction with the Manager, Registration, update and maintain registration databases and files, including web and Aptify. Coordinate Excel data needs with marketing team for mailings and email notifications relating to registration. Compile data for statistical analysis used in reporting across the AAD and assist with logic for data warehouse (Tableau) utilization of registration information when requested.
• Work in conjunction with IT and Meetings and Conventions team to assist in the development of the Mobile App for the Annual and Innovation Academy meetings. Maintain FAQ database (web and mobile) and provide comprehensive testing of app functionality and accuracy.
• Work in conjunction with Manager, Registration, and Meetings & Housing Specialist responding to attendee inquiries about housing for the Annual and…