Service Drive Manager - Honda O'Hare

The Service Drive Manager greets customers and collects the information needed to repair vehicle problems. They follow up with technicians and the customer to ensure satisfaction with the work performed.

• National scale with entrepreneurial spirit
• Inclusive culture and diverse leadership
• Competitive compensation and benefits
• Opportunities to make a real impact

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report daily, and resolve any open repair orders that extend beyond the current week’s business.
• Partner with dealership personnel to ensure quality of service provided to customers.
• Perform quality inspections of vehicles returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with federal, state, and local regulations such as disposal of hazardous waste, OSHA right‑to‑know act, and other requirements.
• Follow company safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Valid driver’s license.
• Ability to drive manual transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• One year of supervisory experience (preferred).
• Ability to operate an automobile.

• Commission based. $5,500‑$11,000 per month.
• Competitive compensation and 401(k) matching.
• Health, dental, vision, and maternity benefits.
• Associate purchase and discount programs for new and pre‑owned vehicles and parts.
• Discounts through You Decide, a website offering deals from top providers.
• DRVPNK mission: contributions to cancer research and treatment.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace. We welcome candidates from all backgrounds and encourage those who may not meet every requirement to apply. Join our team and help foster a culture of belonging while contributing to revolutionary work in the automotive industry.