Sr Director Strategic Operations in Des Plaines, IL

Senior Director, Strategic Operations & Business Integration

The Senior Director, Strategic Operations & Business Integration is responsible for leading the execution of high-impact, cross-functional initiatives across the organization, with primary focus on new business startups, enterprise project leadership, operational integration, and process institutionalization. Reporting directly to the COO, this role serves as a key operational leader and central coordination point between Operations, Sales, Finance, Procurement, HR, and Executive Leadership, ensuring strategic initiatives are executed with discipline, accountability, consistency, and speed.

This role provides enterprise oversight of strategic projects, operational governance, and cross-functional execution while driving standardized processes, scalable operational frameworks, and continuous improvement initiatives across the organization.

This role plays a critical part in aligning operational execution, commercial commitments, and financial objectives to support sustainable growth and operational excellence.

• Own execution of new customer implementations and operational startups across all business lines
• Optimize startup playbooks and processes
• Coordinate across operations, finance, procurement, HR, and leadership to ensure seamless launches
• Drive enterprise accountability to meet startup timelines, service expectations, and financial targets
• Lead post-startup reviews to identify gaps and implement continuous improvement

• Establish and enforce enterprise project management discipline, including planning frameworks, milestone tracking, risk management, and execution accountability
• Lead and provide governance over cross-functional strategic initiatives impacting operations, fleet, customer accounts, and enterprise performance
• Serve as the senior escalation point for complex operational, startup, and execution-related challenges
• Drive alignment across departments on scope, timelines, deliverables, priorities, and accountability
• Establish operating rhythms, governance cadences, and execution visibility for enterprise initiatives
• Identify and proactively resolve execution risks, escalating critical issues as needed
• Support executive leadership through operational analysis, initiative tracking, and cross-functional coordination

• Lead enterprise standardization initiatives across operational and administrative workflows
• Drive continuous improvement initiatives utilizing Lean/Six Sigma methodologies and process discipline
• Develop scalable operational frameworks, SOPs, governance models, and execution standards across business functions
• Identify operational inefficiencies, execution gaps, and process risks, implementing sustainable corrective actions
• Partner cross-functionally to improve organizational efficiency, accountability, consistency, and scalability
• Establish standardized reporting, KPI visibility, and operational performance tracking mechanisms such as customer-facing dashboards and reporting tools
• Promote a culture of operational excellence, continuous improvement, and execution discipline across the organization

• Ensure alignment between contractual commitments, operational execution, and financial performance
• Provide governance over operational compliance and revenue protection initiatives
• Lead cross-functional coordination between Operations, Finance, Sales, and Procurement to ensure consistency and integrity of contractual execution
• Oversee governance processes supporting pricing alignment, operational & billing accountability
• Drive root-cause analysis and corrective action implementation for recurring operational or commercial discrepancies

• Drive consistency in execution across locations through standardized processes and playbooks
• Ensure effective coordination between field operations and corporate functions
• Support development and visibility of KPIs, reporting, and performance tracking
• Identify and implement opportunities for process improvement, efficiency, and scalability

• Foster a culture of accountability, process discipline, operational excellence, and continuous improvement
• Mentor and develop team capabilities in project leadership, operational execution, process improvement, and cross-functional coordination
• Lead and develop a team responsible for project execution, analytics coordination, customer dashboards, and administrative operations
• Establish clear priorities, roles, and expectations aligned with company objectives
• Ensure team operates with high levels of organization, accountability, and responsiveness
• Develop team capabilities in project management, cross-functional coordination, and operational execution

Pay Range: 150, per year

General Benefits:
Benefits

• 8-12+ years of experience in…