Ocean Freight Import Specialist

Salary Range: $23.66 - $29.57

Are you known for your attention to detail and excellent customer service? Are you passionate about overseeing and developing efficient shipment logistics for a wide range of varying accounts? If so, we have an opportunity that would allow you to provide a vital service for managing the coordination of inbound or outbound shipments, ensuring compliance with various government regulations for our Customs Brokerage Division.

• Oversee accounts – receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including classification and valuation of goods. Process documents through the established system, obtaining release and other governmental agency releases as appropriate.
• Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and any other related information.
• Assist with overseeing entry processing performance and existing customer service commitments to reflect established company databases and pre‑load templates to reflect these procedures.
• Obtain certification for completing customer classification, as well as other compliance‑specific classification as defined by company product standards.
• Assist and review work stream development of new and existing accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their process on a regular basis, and maintaining client profiles and databases.
• Review and monitor all rejections, requests for information and other correspondence. Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues.
• Monitor shipments as they approach non‑compliance based on customer control, event control, and transactional data count or control.
• Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self‑study, approved related courses and seminars, and regular review of trade publications.

• High School Diploma or GED, Bachelor’s Degree in Transportation, Logistics or Supply Chain Management preferred.
• 4‑5 years of related experience.

• Advanced proficiency in Microsoft Office, internet, web‑based and job‑specific software applications.
• Ability to add, subtract, multiply and divide using units of U.S. currency, weights and volume and distance measurements.

• Responds promptly and professionally to customer needs.
• Ability to apply and assist with communicating laws, rules, and regulations in areas of assignment.
• Ability to write reports, business correspondence, and procedure manuals and gather and analyze documents skillfully.
• Capable of monitoring overall processes, information and operations.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short‑ and long‑term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy‑up short‑ and long‑term disability, critical illness, identity theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.