Sr Change Management Specialist - Guidewire

Senior Change Management Specialist

Join us and play your part in something special! Markel is seeking a Senior Change Management Specialist to support organizational change management activities across the Guidewire portfolio for the United States and Bermuda. This role partners with Senior Change Managers, business leaders, and delivery teams to drive user readiness, adoption, and value realization across Guidewire implementations and enhancements. The ideal candidate is a hands-on change practitioner who excels at impact assessment, stakeholder engagement, communications, training support, readiness planning, and adoption measurement.

• Conduct change impact assessments and readiness evaluations.
• Identify adoption risks, resistance points, and mitigation actions.
• Maintain stakeholder analyses, readiness plans, and change deliverables.
• Partner with business leaders and end users to support adoption.
• Develop and execute targeted communications, FAQs, leadership messaging, and release updates.
• Facilitate workshops, feedback sessions, and change network activities.
• Support development of training materials, job aids, and enablement resources.
• Coordinate training activities and readiness milestones.
• Ensure employees are prepared to operate effectively in future-state processes.
• Track readiness, adoption, and proficiency metrics.
• Gather and analyze user feedback to improve outcomes.
• Support deployment, hypercare, and post-go-live reinforcement activities.
• Help measure and sustain business value realization.
• Partner with Product, Technology, Operations, and Delivery teams to integrate change activities into release plans.
• Maintain change documentation, reporting, action items, and lessons learned.

• Bachelors degree and 5+ years of experience in Change Management, Communications, Training, Organizational Development, or Business Transformation.
• Experience supporting large-scale technology implementations;
  Guidewire experience preferred.
• Strong communication, facilitation, stakeholder management, and analytical skills.
• Experience conducting impact assessments, readiness evaluations, and adoption measurement.
• Prosci or comparable change management certification preferred.
• Insurance industry experience preferred.

• Experience leveraging AI tools (e.g., Microsoft Copilot, ChatGPT, digital adoption platforms) to automate administrative tasks, accelerate content creation, summarize insights, develop communications, support training development, and improve overall change delivery efficiency.
• Ability to use data, analytics, and AI-enabled tools to identify adoption trends, stakeholder sentiment, and readiness risks.

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary range for the Sr. Change Management Specialist - Guidewire is $78,000 - $107,250 with 15% incentive.

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution:
Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

• All legitimate communications with Markel recruiters will come from  email addresses.

• We would also ask that you please report any job employment scams related to Markel to

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or…