Customer Service Specialist

Summary

Welcome to our job posting, we are currently looking to hire more great people for our customer service team right now! We have been a pillar of the firearms community around Chicago since 1953 and we consider it our mission to grow, broaden, and expand OUR community. We want to be THE place to experience the world of shooting sports, and we want your help to make it the best experience possible for every customer!

Being a receptionist is not just about greeting people at the door, although that does play an important role as you will be the first person they see. The main reason people come to us is to use our indoor shooting range. So as a receptionist you will help customers check-in for their appointments/reservations, and aim to provide them with as pleasant and frictionless of an experience as possible.

The personal relationships you form in this community can be very rewarding, so keep on reading if this sounds like a fun and interesting career for you!

• Greet customers at the front door and escorting or directing them to where they need to go
• Check customers into their appointments/reservations ensuring customers have all appropriate IDs and documentation
• Answer incoming phone calls
• Respond to emails
• Schedule appointments
• Provide friendly and helpful customer service
• Promote 5 star review generation

Qualifications & Skills

• HS diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent interpersonal written, and verbal communication skills
• Capability to embody our core values:
  • Personable
  • Reliable
  • Knowledgeable
  • Great Communicator
  • Understand the Value of Reputation
• Previous firearm experience/knowledge preferred but not required.
• Ability to understand, recall, and follow complex compliance regulations and work with highly confidential information.
• Flexibility in work schedule needed to include potential evenings and weekends.
• Must be at least 21 years of age
• Valid Firearm Owner’s Identification Card (FOID) preferred
• Bilingual a plus

• Extended periods of standing and sitting.

• $17.50 hourly or more
• Paid time off according to the IL pto law
• A paid day off every year on your birthday.
• Option to join group health insurance.
• Option to purchase disability insurance and other Aflac plans
• Unlimited use of the ranges on your off time.
• Substantial employee discounts on firearms and accessories.
• Bonus incentives for class sign ups and positive reviews.