Customs Import Specialist IV - Des Plaines, IL

CEVA Logistics -  - Responsibilities:
Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs;
Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs;
Work with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required;
Prioritize and assign work and provides work direction;
Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations