Service Appointment Coordinator - Honda O'Hare

We are seeking a detail-oriented and customer-focused Service Appointment Coordinator to assist customers via live phone calls. The ideal candidate will have strong verbal and written communication skills and ability for real-time problem solving. In this role, you will handle customer inquiries for the service departments in our dealerships, provide product or service information, resolve customer concerns, and ensure a positive customer experience with a focus on making service appointments.

• Respond promptly to incoming customer inquiries.
• Provide accurate information regarding products, services, policies, and promotions.
• Troubleshoot and resolve customer concerns efficiently.
• Maintain a professional, helpful, and friendly tone in all customer interactions.
• Work collaboratively with other departments to improve customer satisfaction.
• Ask qualifying questions to uncover needs and direct calls appropriately.
• Ensure that service consultants receive messages promptly.
• Meet or exceed assigned Key Performance Indicators (KPIs) and targets.
• Provide reporting and approved communications to dealership management.

• High School Diploma or Equivalent
• Ability to read, write, and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear
• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

We value innovation, teamwork, and a commitment to making a positive impact in the world.