Data Management Specialist

Data Management Specialist Full-Time | Data Entry & Customer Support | On-Site About the Company Emergency
24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.

Position Summary The Data Management Specialist plays a key role in maintaining accurate customer account information while supporting both internal teams and external clients. This position is responsible for entering and updating subscriber data, assisting with account setup, and providing customer support related to account management systems.

This role requires strong attention to detail, the ability to navigate complex systems, and a commitment to delivering a high level of service. The Data Management Specialist serves as a reliable resource for customers by answering questions, troubleshooting issues, and ensuring account information is accurate and up to date.

Key Responsibilities Data Entry & Account Management Accurately enter new subscriber account data and update existing records

Maintain and verify account information for accuracy and completeness

Navigate internal systems to manage customer account data efficiently

Ensure data integrity and compliance with company standards

Customer Support & Communication Provide support to customers via phone and email

Assist with account setup and portal navigation

Troubleshoot account or access-related issues

Answer questions related to processes, procedures, and services

Deliver high-quality service through clear and professional communication

Issue Resolution & Coordination Identify and escalate complex issues to the appropriate departments

Collaborate with internal teams to resolve customer concerns

Follow up to ensure timely resolution of requests

Performance & Compliance Maintain strict confidentiality of customer and company data

Meet daily productivity and accuracy expectations

Follow established processes and data handling procedures

Skills & Qualities Strong attention to detail and accuracy

Excellent communication and customer service skills

Highly organized with the ability to manage multiple tasks

Ability to follow structured processes and procedures

Strong problem-solving and troubleshooting skills

Comfortable working both independently and in a team environment

Adaptable in a fast-paced setting

Experience

Previous experience in data entry, customer service, or administrative support preferred

Experience working with account management systems or databases is a plus Education & Requirements High school diploma or equivalent required

Proficiency in Microsoft Office (Excel, Word)
Ability to maintain confidentiality when handling sensitive information

Reliable commute to Des Plaines, IL Benefits

Medical, dental, and vision insurance STD, pet insurance and more

Paid time off Incentive and bonus programs

Retirement plan options/401K Career growth and advancement opportunities

Physical & Work Requirements Ability to sit/stand for extended periods at a computer workstation

Ability to speak clearly and listen attentively for prolonged periods

Ability to view computer screens and read information accurately, including small text Ability to use multiple screens, a keyboard, mouse, and telephone simultaneously

Ability to input data accurately while speaking with callers

Ability to multitask, remain alert, and maintain focus during repetitive tasks

Ability to respond quickly and calmly to urgent or emergency situations

Equal Opportunity Employer We are committed to providing an inclusive and professional workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to any status protected by applicable law.
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