Dispatcher, Customer Service​/HelpDesk

Dispatcher

Now hiring for a Dispatcher

Location:

Des Plaines, IL Pay Rate: $20.00 per hour

Schedule:

Sunday to Wednesday | 6:00 PM – 6:00 AM (Wednesday is a partial day to total 40 hours) Wednesday to Saturday | 6:00 PM – 6:00 AM From "Hello" to "Happy Customer". Be the Difference! Looking for Dispatcher jobs in Des Plaines where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Job Duties

• Dispatch drivers for U.S. domestic shipment pick-ups and deliveries
• Data Entry and Customer Service Support
• Notify drivers of pick-up and delivery assignments
• Will communicate with Drivers and Internal staff on shipments.
• Will be required to provide email communication both to internal and external customers.

Education Requirements

High school diploma or GED required. Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Previous Dispatch experience (local trucking / logistics) required – 1 to 2 years minimum
• Experience with working overnight shifts
• Strong typing skills and Outlook & Excel
• Must be able to communicate in English, reading, writing and verbally

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

What You Will Do

As a Dispatcher you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service. A Dispatcher helps build strong customer relationships by providing responsive service, clear communication, and effective problem resolution.

This role requires patience, professionalism, and the ability to remain organized while managing multiple customer interactions. The Dispatcher supports business operations by documenting information accurately, coordinating with coworkers, and ensuring customer needs are addressed efficiently. Strong communication and listening skills are essential for success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,…