Principal Chemical Engineer

Principal Service Manager

An excellent career opportunity is currently available for a Principal Service Manager within the North American Technical Services organization. You will report directly to our Senior Manager of North America Services, and you'll work out of our Des Plaines, IL, Rosemont, IL, or Houston, TX location on a Hybrid work schedule. This position will play a key and integral role in managing service and technical support of UOP's refining industry customers, while working in close coordination with the Account Manager.

UOP LLC, headquartered in Rosemont, Illinois, USA, is a leading international supplier and licensor of process technology, catalysts, adsorbents, process plants, and consulting services to the petroleum refining, petrochemical, and gas processing industries. UOP is a wholly owned subsidiary of Honeywell International, Inc. and is part of Honeywell's Energy & Sustainability Solutions strategic business group.

You will report directly to our Sr. Chemical Engineering Manager and you'll work out of our Des Plaines, IL, Houston, TX, or Rosemont, IL location on a Hybrid work schedule.

Hybrid Work Schedule

Note:

For the first 90 days New Hires must be prepared to work 100% onsite Monday – Friday.

KEY RESPONSIBILITIES

The successful Service Manager will accomplish the following for approximately 12 customer sites with active Service Agreements or project implementation needs where services will need to be employed:

• Establish strong customer relationships across several levels of the organization through frequent direct contact and service delivery that helps to increase customer profits and reduces risk
• Deliver on contractual obligations to the customer (Service Agreements, catalyst sales commitments, etc.)
• Collaborate and support to drive service and digital offerings to meet Service financial targets and support efficiency of service delivery.
• Manage the troubleshooting efforts for the assigned customer base with the help of UOP's Technical Service Department personnel as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction
• Maintain a high-level understanding of UOP technologies sufficient to translate customer inquiries and questions to well thought out problem definitions in supporting Technical Services and others to provide focused customer feedback
• Support new unit start-up and catalyst reload activities, determine and coordinate work scope and schedule for UOP on-site support including maintaining internal forecasts, staffing projections, and work process documents
• Work closely with Account Team to share customer intelligence and develop specific strategies to target, win and retain future business, as well as prospecting for new business opportunities
• Identify opportunities for customer value creation by developing leads. This includes service department offerings of inspection, health checks, and workshops as well as proactively prospecting for new units, identifying bottlenecks to promote revamp opportunities, looking for performance improvements that Connected could improve as well as letting the Account Manager know of possible catalyst and adsorbent opportunities within existing customer set
• Act as a customer gateway into UOP, providing the background and context needed to allow UOP to deliver the right solutions
• Leverage HON business potential within target accounts (One Honeywell mindset)
• The Service Manager will be assigned to non-Service Solution customers for occasional assistance using The Customer Portal and Misc. Service Agreements. This is expected to be less than 20% of one's time. The Service Manager will work to implement Connected Service Agreements where possible
• Must have ability to travel up to 40% annually to both domestic and international sites (most travel can be planned in advance)

YOU MUST HAVE

• 10+ years of experience in the refining and petrochemicals industries. Experience in LNG processing and Gas processing/Midstream will also be considered as part of the whole body of work experience
• Proven expertise in chemical engineering principles and practices
• Stro…