Senior Electronic Services Specialist

Senior Electronic Services Specialist

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich.,

and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol "WTFC."

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Family-friendly work hours
• With 175+ community bank locations, we offer opportunities to grow and develop in your career
• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

What You'll Do:

The Senior Electronic Services Specialist is a key member of the wire team that has primary responsibility to research and resolve complex issues impacting our processing and our clients. The incumbent will lead by example, be well versed in domestic and foreign wire settlement functions and be comfortable challenging the status quo. The duties performed by the Senior Specialist will include but are not limited to:

• Researching and resolving issues with wires that fall outside our normal processes. This would include system outages or performance issues and wires stuck in queues or status that may require collaboration with department leaders, the App Support team, and our vendors.
• Initiate, verify, approve, release, repair, and monitor domestic and international wire transfers in accordance with established procedures and authorization limits.
• Review wire instructions and supporting documents for completeness, accuracy, proper authorization, and compliance with established procedures.
• Monitor processing queues and outstanding transactions to ensure wires are completed within established service level expectations and applicable cutoff times.
• Timely clearing of exceptions that appear on our daily GL reconciliations
• System and Process Testing:
  Play a primary role in system and process testing to ensure proposed changes work as expected before implementation.
• Policy, Procedures, Reporting and Efficiencies:
  Assist with the development, implementation and rollout of process guidelines and procedures.
• Encourage new ideas from colleagues and encourage change by proactively making recommendations for improvement.
• Produce month end reporting for department leadership review. Develop additional reporting to identify trends, risk, or other metrics as directed by leadership.

Qualifications:

• 2+ years of demonstrated Wires experience.
• Excellent attention to detail with a core belief of quality over quantity
• Strong communication and relationship building skills. Able to articulate needs and requirements clearly as well as work across multiple teams to drive projects across the finish line
• Excellent problem solving and troubleshooting skills. Analytical and able to research solutions with ambiguous or limited information
• Experience in working with vendors and clients, and in a team environment
• Strong Microsoft skills across the following:
  Outlook, Word, Excel, PowerPoint and Teams
• Ability to participate in testing which sometimes takes place in the evenings and at weekends

Benefits:

Medical Insurance
• Dental
• Vision
• Life insurance
•…