Order Entry Technician Supervisor

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At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

Founded in 2015, Polaris is proudly locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer competitive pay, robust benefits, and genuine opportunities for career advancement.

If you’re passionate about shaping the future of pharmacy and making a difference, we invite you to grow with us.

The Order Entry Supervisor is responsible for providing supervisory assistance to the Pharmacy Manager with the day-to-day management, production, and operation of the Order Entry department, ensuring the accuracy and timeliness of prescription data.

• Manage the order entry department to meet daily operations in order entry, new and refill orders, customer service inbound and outbound calls, maintenance of current nursing home bed census, and pharmacy claims resolution.
• Handle hiring, training, and disciplinary functions for order entry, call center, and census personnel.
• Achieve department goals in volume, production, quality, customer service, and completion of daily order entry by run-time deadlines.
• Monitor staff performance for productivity, accuracy, and quality; implement retraining or performance improvement programs as needed.
• Prepare and conduct employee performance evaluations and coaching or warning sessions.
• Identify and implement opportunities to improve operations including cost reduction, productivity improvement, increased capacity, improved quality, enhanced service, and best practice workflows.
• Coordinate with other departments – pharmacists, pharmacy technicians, delivery and inventory control – to achieve daily production and service goals.
• Maintain a customer focus, building trust and respect through effective relationships.
• Participate in special projects or training to implement operational improvements.
• Work positive and productively with others, anticipating and responding to responsibilities.
• Comply with all company and departmental policies and procedures.
• Adhere to all applicable state and federal regulations related to pharmacy practices.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of brand name/generic medications.
• Experience with alpha-numeric data entry.
• Basic understanding and ability to read and correct key prescriptions.
• Basic math computation skills.
• Knowledge of SIG codes.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong oral, written, and English language skills.
• Ability to work at a moderate speed.
• Excellent organization and attention to detail.

• High school diploma or equivalent required.
• State licensing/certification as a pharmacy technician required.
• Minimum 3 to 5 years managing day-to-day operations in a healthcare environment or long-term care pharmacy.

• May sit or stand 7-10 hours per day.
• Occasionally sit, climb, balance, stoop, kneel, bend, walk.
• May work extended hours as needed.
• May lift and/or move up to 30 pounds.
• Work environment characteristics described are representative of those encountered while performing job duties.

• Paid holidays: 6 per year; 5 sick days.
• Up to 10 PTO days per year, rollover options and milestone bonuses.
• Option to cash out up to 10 PTO hours quarterly.

• Medical, Dental, and Vision insurance.
• 401(k) (available for full-time & part-time employees).
• Company-paid life insurance.
• Short-term and long-term disability insurance.
• Tuition reimbursement.
• Personal Time Off (PTO).
• Competitive pay with annual performance reviews and merit-based raises.
• Career growth potential.
• Annual on-site voluntary flu vaccines.
• Employee referral bonus program.

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