Intake Specialist

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At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long‑term, post‑acute, correctional, PACE, and specialty pharmacy services. Founded in 2015, our locally owned organization has a growing national footprint. We offer competitive pay, robust benefits, and genuine opportunities for career advancement.

The Intake Specialist creates new patient profiles in the operating system, enters demographic, physician and insurance information, attaches faxed documents, and ensures all records are complete and compliant with state, federal, and ACHC standards.

• Gather complete patient information and enter it into the patient electronic medical record (EMR).
• Verify insurance eligibility, benefits and patient financial responsibility.
• Manage patient documents promptly and accurately in the EMR.
• Obtain necessary information and enter data to ensure compliance with regulatory agencies.
• Cancel pending/no‑Go referrals when appropriate.
• Document patient‑related activities in the EMR.
• Consult with team members on difficult or unusual referrals.
• Comply with company policies, confidentiality, HIPAA and ACHC standards.
• Maintain and update patient spreadsheets.
• Exhibit flexibility to adjust work assignments and meet service needs.
• Adhere to safety, attendance, and dress‑code policies.
• Work overtime, holidays, and weekends as required.
• Perform duties in accordance with the Company’s Code of Business Conduct and Ethics.
• Other duties as assigned.

• Accurate and efficient handling of prescription medications.
• Flexible hours, including evenings, weekends, and holidays.
• Excellent interpersonal and communication skills (English).
• Independent and team‑oriented work style with strong organizational and time‑management skills.
• Strong judgment and maturity.

• Proficient in Microsoft Word, Excel, and Outlook.
• Basic computer and math skills.
• Excellent attention to detail and reliability.
• Ability to adapt to a fast‑paced, ever‑changing environment.
• Capable of working various shifts and days.

• May sit or stand 7–10 hours per day.
• Occasional movement incl. walking, bending, stooping.
• May lift or move up to 30 pounds.
• Work extended hours as needed.

• Annual paid holidays (6 days) and 5 sick days.
• Up to 10 PTO days annually with rollover options.
• Cashing out up to 10 PTO hours per quarter.

• Medical, Dental, Vision, and Life insurance.
• 401(k) plan.
• Short‑term and long‑term disability insurance.
• Tuition reimbursement.
• Personal Time Off (PTO).
• Career growth opportunities.
• Annual on‑site voluntary flu vaccines.
• Employee referral bonus program.

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