Operations Manager

Career Opportunities with BY YOUR SIDE-Autism Therapy Services

Careers At BY YOUR SIDE-Autism Therapy Services

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• Compensation: $56K-$60K Annually based on Experience
• Immediate Pay Access - YOU choose when you get paid!
• Full Health Benefits Package + Pet Insurance
• 401K with Company Match
• 28 Days Paid Time Off-Recharge & thrive with industry-leading PTO + Paid Holidays
• Professional Growth-Work with a team that celebrates success

• Solely responsible for all center maintenance, operational readiness, organization, and supply management needs.
• Conduct daily walk-throughs to identify and address safety, cleanliness, maintenance, and operational concerns.
• Maintain a consistently clean, organized, and tour-ready center aligned with operational standards.
• Manage cleaning tasks, restocking, vendor coordination, and work order management in accordance with company approval guidelines.
• Work within the center budget to control supply inventory and complete monthly and as‑needed purchase orders.
• Complete opening and closing procedures, including schedule adjustments or early arrivals as needed for weather or other operational demands.
• Participate in leadership and team meetings.
• Attend professional development training (in‑person, virtual, or recorded) and complete related assignments and compliance trainings by assigned deadlines.
• Achieve assigned Key Performance Indicator: RBT retention/turnover
• Achieve assigned Key Performance Indicator: RBT utilization
• Achieve assigned Key Performance Indicator:
  Session conversions
• Achieve assigned Key Performance Indicator:
  Center Supplies budget
• Serve as the primary point of contact with clients, families and visitors and maintain professional communication in compliance with HIPAA regulations.
• Conduct center tours for new or prospective client/caregivers in the absence of the Center Director.
• Ensure timely communication with caregivers for day‑of client matters.
• Maintain consistent communication with the Center Director regarding any escalations or concerns.
• Conduct Emergency and Safety Procedures training for all new employees.
• Provide direct supervision to R/BT team members, including monitoring adherence to operational expectations, company policies, and handbook standards, while providing coaching, feedback, and support related to performance and professionalism.
• Assist with interactive interviews and support the selection process for prospective RBT candidates as needed.
• Conduct performance reviews in collaboration with the Center Director and Clinical Supervisor.
• Conduct corrective action for non‑clinical performance and policy‑related issues in collaboration with the Center Director.
• Leads Scorecard and reliability notifications.
• Conduct training compliance reviews and conversion audits.
• Maintain operational files and complete routine audits to ensure accuracy, compliance, and organization of records. Assist with client hygiene needs, including diaper changes, as needed.
• Uphold and adhere to YOUR SIDE’s core principles, policies, and procedures, including health, safety, and code of conduct. Perform other duties as assigned.

• Obtain and maintain active RBT certification through the BACB. Certification must be renewed per BACB standards.
• Conduct onboarding check‑ins for new hires
• Facilitate, track, and monitor the RBT certification process and monthly supervision requirements to ensure all RBTs are active and in good standing.
• Facilitate all required components of New Hire RBT Training, including…