Manager of User Support Services, Endpoint Technology

Category:
Staff

Subscribe:

Locations:
Des Plaines, IL

Posted:
Jan 9, 2026

Closes:
Feb 12, 2026 - 11:59 PM EST

Position

Educate. Empower. Transform

At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years, we’ve built a welcoming and inclusive community where students from all backgrounds and experiences thrive.

We’re mail looking for passionate educators, professionals and leaders to join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make a difference and shape the future.

We provide dynamic learning environments that empower students and employees alike with campuses in Des Plaines and Skokie and a Health Careers Education Center in Evanston.

As a proud institution accredited by the Higher Learning Commission, Oakton is more than a college – it’s a place where innovation, equity and lifelong learning drive everything we do. We value diverse perspectives and embrace new ideas and are dedicated to fostering an inclusive and student‑centered culture.

The Manager of User Support Services, Endpoint Technology is responsible for the leadership, management, and strategic direction of the College’s end‑user hardware technology for new and existing spaces. Provides oversight and coordination of IT services for construction projects. End‑user hardware真 technology includes laptops, desktops, printers, projectors, speakers, and audio‑visual equipment. The manager establishes college‑wide hardware standards, and defines the strategic roadmap for the adoption of new technology implementation.

The Manager determines the support models for complex or escalated technical issues for end‑user hardware. The Manager builds and leads a knowledgeable and responsive team to meet the technology support needs of the college’s endpoint technology.

• Provides leadership on endpoint technology, coordinates with stakeholders across the college to meet their needs, and authorizes end‑user technology purchases for all college spaces, employees, and students as well as any remote or mobile technology needs.
• Oversees technology standards for college spaces, including but not limited to offices, conference rooms, classrooms, and multipurpose rooms, as well as remote or off‑campus locations. Plan, review, and coordinate documentation of standards and processes or procedures related returning to the standards, as well as related knowledge articles, training, and other support materials.
• Provides leadership and support for new and remodeled facilities, including project management for Information Technology (IT) services related to construction, providing expertise during design, making purchasing decisions, and overseeing the installation of equipment.
• Manages across IT and coordinates with the college stakeholders to ensure all spaces align with current college technology standards and meet the technology needs of the functional area(s) in the space.
• Provide project management for Information Technology (IT) services related to endpoint technology, such as planning and coordinating projects for new hardware installation, office moves, or updating endpoint technology.
• Oversees complex incidents and service requests (tickets) related to endpoint technology. Coordinates the timely resolution or escalation of incidents or service requests, and ensures the team meets service level agreements and follows ticketing procedures.
• Direct end‑user technology asset lifecycle management – including evaluation, procurement, installation, inventory, support, retirement, and disposal along with supporting documentation of the associated policies and procedures. Plans strategically to ensure adoption and support of new technology that is responsive to the needs of the college.
• Analyze data to determine new or updated processes and procedures to promote excellent customer service in technology support; as needed, collaborate and advocate for changes to processes and…