Specialist , Deployment

Overview

Title
Specialist I, Deployment
Deployment, Install, & File Build

Reports to
Manager, Deployment & File Build

The Deployment Specialist plays a critical role in ensuring the seamless delivery and functionality of terminal hardware and software. This position is responsible for overseeing the quality assurance (QA) process, managing terminal inventory assets, and coordinating the procurement of packaging supplies. The Deployment Specialist serves as a subject matter expert in terminal applications and industry hardware, maintaining up-to-date knowledge to support troubleshooting, deployments, and enhancements.

This role requires a detail-oriented and technically proficient individual capable of managing multiple priorities, collaborating with internal teams and external vendors, and delivering excellent service within defined service level agreements (SLAs).

• Working knowledge in all Terminal software
• Troubleshoot download files as applicable
• Purchase order placement
• Hardware debit encryption
• Future
  
  X device maintenance
• Diagnose and resolve technical hardware and software issues
• Maintain up to date knowledge of current terminals, pin pads, check readers, etc.
• Maintain Salesforce SLA for Deployment and File Build
• Handle program add-ons (check service, debit, EBT, gift cards, WEX, etc.)
• Oversee the QC/QA process of daily deployments and file builds
• Act as Liaison with Third Party equipment vendor
• Other duties and responsibilities as directed by management

• Working knowledge of operations of relevant software, hardware and other related equipment
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing helpdesk support
• Oral and written communication skills
• Customer Service Orientation
• Process analysis
• Problem solving, attention to detail, and decision-making skills
• Confidentiality
• Adaptability
• Ability to multitask

• N/A

• Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.
• Ability to lift over 25lbs.
• Frequent interaction with team members, management, agents, and external partners to facilitate smooth operations and collaborations.

• Non-exempt

EEO statement:
Payroc is committed to equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national origin, sex, age, disability, or any other protected status. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally.

These may include medical coverage, financial benefits, and wellness support tailored to your needs.

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You can find our Candidate Privacy Notice on our Careers Page under FAQs.

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