CRM Administrator, Zoho

Overview

CRM Administrator, Zoho — Are you a Zoho expert with a passion for change management and driving marketing efficiency? CJ Logistics is seeking a highly skilled CRM Administrator to manage and support our Zoho CRM platform and its users. The ideal candidate will be responsible for user management, providing frontline support and training, and collaborating with business stakeholders to ensure the CRM system effectively meets operational needs.

This role is crucial for driving user adoption, managing change, and leveraging data for informed decision-making.

Candidates must complete an application at:

• Zoho CRM Management & Security
  • Handle all aspects of Zoho CRM User Management, including provisioning user access, configuring permissions, and maintaining security settings.
• User Support & Training
  • Serve as a primary resource for end-user support, troubleshooting issues, and resolving operational problems within the Zoho CRM environment.
  • Conduct training sessions for end-users to ensure proficiency and optimal use of the system.
• Stakeholder Collaboration & Requirements
  • Work closely with business leaders and stakeholders to collect, document, and clarify the Voice of Customer (VOC) from end-users.
  • Translate business requirements into technical solutions and communicate VOCs and improvement requests to the Super Admin/System Operator.
  • Act as the CJLA operational contact point for the Super Admin/System Operator.
• Change Management & Improvement
  • Support change management activities within the CJ Logistics America user group to facilitate smooth transitions.
  • Identify and document improvement requests and operational issues to enhance system efficiency.
  • Support communication efforts to drive user adoption of new features and processes.
• Documentation & Reporting
  • Create and maintain comprehensive documentation, including process maps, data dictionaries, and user guides.
  • Develop custom dashboards and reports in Zoho Analytics to provide data-driven insights and support decision-making.
• Other Duties
  • Perform other related job duties as assigned or required to support the business

• 2+ years of experience managing Zoho CRM
• Experienced in building custom features and automated processes within the Zoho platform
• Understanding of system integration concepts and APIs
• Problem-solving, communication, and project management skills

• Hybrid Work Model:
  Enjoy the flexibility of a hybrid schedule based out of our Des Plaines, IL office (4 days on-site)
• Impactful Role:
  Directly influence the digital transformation of a global logistics leader through technology and engineering.
• Dynamic Environment:
  Work in a professional, team-oriented atmosphere with a focus on professional growth and "smart logistics."

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees.

CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, pregnancy or related medical conditions, veteran status, disability (physical or mental) or genetic information. CJ Logistics participates in the E-Verify program in certain locations.

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.