Entry-Level SharePoint & Website Support Specialist

Information Services - IS SharePoint/Website Support Specialist Job Description

Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.

LSSI is hiring a full-time SharePoint Administrator
, Monday through Friday. This entry level SharePoint Administrator provides day-to-day administration and support for LSSI's SharePoint Online environment as well as closely related collaboration tools; including Microsoft Teams and Power Platform solutions (Copilot Studio, Power Automate, Power Apps). Also manages/liaisons requests for LSSI website support. This role supports secure access, consistent configuration, and alignment with LSSI IT policies and document retention/classification requirements, escalating complex issues to senior IT staff as needed.

Benefits and Perks

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $65,000-$75,000/Annually.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

Essential Functions

• Maintain page/content ownership processes (owner inventory, onboarding/offboarding, continuity of ownership) and support basic publishing standards.
• Provide basic website support by receiving and routing requests, coordinating routine content updates, performing basic troubleshooting, and escalating issues as needed.
• Configure and support document management practices (libraries, metadata, views, versioning) to enable version control and accessibility.
• Support data retention and classification requirements by assisting with retention configurations, records practices, and audits aligned to LSSI retention and classification policies; coordinate preservation/litigation hold actions with Privacy/Security as directed.
• Provide administration and support for Microsoft Teams, including channel creation (standard/private/shared), membership/access troubleshooting, and alignment between Teams membership and SharePoint content access.
• Support guest/external access requests per LSSI policy by verifying ticket submission and approvals, assisting with onboarding/offboarding, and ensuring timely access removal when no longer needed.
• Provide day-to-day administration support for Copilot Studio and support the development/maintenance of LSSI chatbots (topics/flows, testing/UAT coordination, releases) under established standards and oversight.
• Build/support Power Automate flows and Power Apps (often integrated with SharePoint) following approved patterns and data handling requirements; monitor solution health and
  ** escalate
  * * complex issues as needed.
• Document and maintain SharePoint, Teams, and Copilot/Power Platform tasks. Assist with testing and communications for Microsoft 365 updates.
• Create any associated knowledge articles/job aids for SharePoint, Teams, and Copilot/Power Platform as well as other assigned tasks.

Position Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in information technology, computer science, or related field preferred.
• Background check clearance required.
• OWASP or equivalent training preferred.
• ITIL or LEAN certification preferred.
• HITRUST experience preferred.
• 0–2 years of experience supporting Microsoft 365 collaboration tools in a helpdesk/application support or junior administrator role.
• Working knowledge of SharePoint Online (sites, pages, libraries, permissions, metadata, and versioning).
• Working knowledge of Microsoft Teams administration (Teams/channels membership, private/shared channels, and common access troubleshooting).
• Foundational experience with Power Automate and/or Power Apps; ability and willingness to learn Copilot Studio administration and chatbot support.
• Experience working in a ticketing system and documenting work performed, status updates, and resolutions.
• Ability to follow governance standards and data handling requirements (least-privilege access; approved guest/external access processes; retention/classification guidance).
• Strong customer service, communication, and time-management skills.
• Valid driver's license, in good standing for the state of residency required.
• Access to reliable transportation required.
• Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation,…