Information Services- IS SharePoint​/Website Support Specialist

Information Services- IS SharePoint/Website Support Specialist Job Description

Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.

LSSI is hiring a full-time SharePoint Administrator, Monday through Friday . This entry level SharePoint Administrator provides day-to-day administration and support for LSSI’s SharePoint Online environment as well as closely related collaboration tools; including Microsoft Teams and Power Platform solutions (Copilot Studio, Power Automate, Power Apps). Also manages/liaisons requests for LSSI website support. This role supports secure access, consistent configuration, and alignment with LSSI IT policies and document retention/classification requirements, escalating complex issues to senior IT staff as needed.

LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others,as well as these career advantages:

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $65,000-$75,000/Annually.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

• Maintain page/content ownership processes (owner inventory, onboarding/offboarding, continuity of ownership) and support basic publishing standards.
• Provide basic website support by receiving and routing requests, coordinating routine content updates, performing basic troubleshooting, and escalating issues as needed.
• Configure and support document management practices (libraries, metadata, views, versioning) to enable version control and accessibility.
• Support data retention and classification requirements by assisting with retention configurations, records practices, and audits aligned to LSSI retention and classification policies; coordinate preservation/litigation hold actions with Privacy/Security as directed.
• Provide administration and support for Microsoft Teams, including channel creation (standard/private/shared), membership/access troubleshooting, and alignment between Teams membership and SharePoint content access.
• Support guest/external access requests per LSSI policy by verifying ticket submission and approvals, assisting with onboarding/offboarding, and ensuring timely access removal when no longer needed.
• Provide day-to-day administration support for Copilot Studio and support the development/maintenance of LSSI chatbots (topics/flows, testing/UAT coordination, releases) under established standards and oversight.
• Build/support Power Automate flows and Power Apps (often integrated with SharePoint) following approved patterns and data handling requirements; monitor solution health and escape complex issues as needed.
• Document and maintain SharePoint, Teams, and Copilot/Power Platform tasks. Assist with testing and communications for Microsoft 365 updates.
• Create any associated knowledge articles/job aids for SharePoint, Teams, and Copilot/Power Platform as well as other assigned tasks.

• High school diploma or equivalent required.
• Bachelor’s degree in information technology, computer science, or related field preferred.
• Background check clearance required.
• OWASP or equivalent training preferred.
• ITIL or LEAN certification preferred.
  
  HITRUST experience preferred.
• 0–2 years of experience supporting Microsoft 365 collaboration tools in a helpdesk/application support or junior administrator role.
• Working knowledge of SharePoint Online (sites, pages, libraries, permissions, metadata, and versioning).
• Working knowledge of Microsoft Teams administration…