Director of Enterprise and Services - Administrator

Job Description

Director of Enterprise Applications and Services

• Enterprise Application Strategy:
  Develop and oversee an ongoing strategic roadmap for all enterprise applications, ensuring alignment with the college's mission and strategic goals.
• Enterprise Application Administration:
  Direct the administration, configuration, and support of Enterprise Applications including, but not limited to Student Information Systems (SIS), payroll, human resources (HR), accounting, and budgeting (ERP) systems, document imaging, workflow & electronic forms, data warehouse & business intelligence systems, CRM applications, room & event scheduling applications, the intranet portal and others. Ensure secure access, data synchronization, seamless integration, and optimal performance of these services.
• Partnerships:
  Initiate, facilitate and maintain partnerships with all sectors of the College to promote continued business process improvements through software and technology adoption.
• Enterprise Application Lifecycle:
  Oversee the selection, integration, and ongoing management of cloud-based Software-as-a-Service (SaaS) applications and other enterprise applications hosted in the cloud. Manage the lifecycle of all other critical enterprise applications hosted within the college's on-premise environment, from implementation and maintenance to upgrades and eventual decommissioning.
• Project Management:
  Lead application-related projects, including new system implementations, major upgrades, and significant enhancements, from planning and vendor selection to deployment, documentation, and post-implementation support. Lead Organizational Change Management (OCM) efforts for major software projects, ensuring user adoption, utilizing training, and communication strategies to minimize resistance and maximize ROI.
• Application Integration/Data Flow and Database Administration:
  Architect seamless integration between various enterprise applications and other college systems, facilitating efficient data flow and reporting across departments. Lead the database administration team for all enterprise applications, ensuring database performance, security, backup, recovery, and integrity. Work with the Director of IT Infrastructure to develop and maintain integrations and comprehensive business continuity and disaster recovery plans for all critical enterprise applications.
• Service Delivery & Support:
  Establish and maintain high standards for application support and service delivery. Oversee service delivery operations for enterprise applications, ensuring timely resolution of issues and effective communication with end-users.
• Software Development:
  Direct the full lifecycle of in-house software development and maintenance, establishing quality assurance processes and documentation and governance standards for both custom-code and low-code/no-code environments.
• Team Leadership & Development:
  Recruit, mentor, and lead a team of managers, developers, application specialists, business analysts, support staff, and database administrators. Foster a culture of continuous learning, technical excellence, rigorous documentation, and customer service within the team.
• Budget Management and Vendor Relationships:
  Develop and manage the budget for enterprise applications, including software licenses, maintenance, and support services. Manage relationships with enterprise application vendors and consultants, including contract negotiations, license management, and ensuring service level agreements (SLAs) are met.
• Policy & Governance:
  Develop and enforce policies and procedures related to application usage, data governance, security, and compliance and work closely with the Chief Information Officer and other IT directors to support the College's IT governance processes and committees.
• Accessibility, Compliance and Security:
  Champion digital accessibility and inclusion. Ensure strict adherence to FERPA, GLBA, and PCI-DSS regulations regarding data privacy and protection and collaborate with the Information Security team to integrate security best practices into the application lifecycle, manage vulnerability assessments, and ensure rigorous patch management.
• Perform other job-related duties as assigned.

• A bachelor's degree in Computer Science, Information Systems, Business Administration, Educational Technology, or related field is required. A master's degree is preferred.
• A minimum of ten (10) years of technical work experience, preferably in an educational setting, of which a minimum of five (5) years should include management experience.
• Ability to communicate technical information effectively orally and in writing.
• Demonstrated large-scale software project administration and management.
• Proven experience in project management, including full lifecycle implementation of complex software systems.
• Excellent leadership, communication, and interpersonal skills, with a proven ability to build strong relationships with functional stakeholders.
• Strong…