IT Support Technician

Description

Sterling Labs (Environmental Monitoring & Technologies, LLC) is a DoD, NELAP, ANAB, and AIHA-accredited environmental laboratory providing high-integrity analytical data through state-of-the-art technology and validated testing methodologies. For more than 40 years, our work has supported initiatives that protect human health and the environment.

Our success is built on client partnerships and scientific excellence. We collaborate with environmental consultants, engineering firms, and government agencies to deliver reliable, timely analytical results that support regulatory compliance and environmental stewardship. From wastewater testing in the greater Chicago area to nationwide projects with Department of Defense partners, our commitment to quality and innovation continues to drive our growth.

When you join Sterling Labs, you become part of a team of scientists, professionals, and technical specialists who share one purpose:

This purpose shapes our culture, drives our decisions, and guides how we serve our clients and support one another. We believe that meaningful progress comes from integrity, collaboration, and a shared commitment to improvement—principles that are reflected in our core values.

• Integrity in Everything We Do
  -We act with honesty, transparency, and accountability.
• Customer Focused
  - We prioritize our clients’ needs and value their feedback.
• We are never satisfied
  - We seek better ways to serve our clients and support our employees through innovation and growth.

At Sterling Labs, we know our employees are the foundation of our success. We strive to provide a supportive, inclusive, and growth-oriented workplace where every individual is encouraged to learn, innovate, and advance.

• Healthcare Benefits:
  Medical, dental, and vision coverage
• Financial Security: 401(k) retirement plan, life insurance, and short- and long-term disability coverage
• Work-Life Balance:
  Paid Time Off (vacation, sick leave, and holidays)

Sterling Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, citizenship, ancestry, sex, age, disability, marital or family status, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Sterling Labs does not accept unsolicited resumes from third-party agencies. Please do not forward resumes to company email addresses or employees. Sterling Labs is not responsible for any fees related to unsolicited submissions.

On-Site

Monday
- Friday 9:00AM - 5:00PM

Compensation range $25.00 -$27.00/h

The IT Technician is responsible for installing, maintaining, and troubleshooting computer systems, hardware, software, and networks within Sterling Labs under supervision of the Safety Director. This role requires proficiency in managing various devices, as well as the ability to learn and support the Laboratory Information Management System (LIMS) and laboratory instrumentation. The IT Technician will work under moderate supervision, proactively assess technological needs, coordinate with external equipment vendors, and ensure compliance with lab safety protocols.

• Set up workstations with necessary hardware and software components.
• Install and configure operating systems and applications according to specifications.
• Ensure all computer hardware, including peripherals, are functional and up-to-date.
• Provide technical support to staff for hardware, software, and network issues.
• Diagnose and resolve technical problems promptly to minimize downtime.
• Maintain records of repairs and fixes for future reference.
• Assist in integrating lab instruments with systems and the LIMS.
• Coordinate with external vendors for equipment installation, maintenance, and repairs.
• Keep track of IT equipment distribution and maintain an accurate inventory.
• Schedule and oversee regular maintenance to ensure optimal performance.
• Regularly assess the condition of IT equipment and identify needs for upgrades or replacements.
• Report to the Lab Safety Manager regarding IT-related safety and compliance issues.
• Document and communicate maintenance schedules and any changes in equipment status.
• Set up and support various devices for staff use.
• Ensure all devices are secure and comply with company policies.
• Provide training to staff on the effective use of these devices.

• Associate degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified IT Professional) are advantageous.
• Proven experience as an IT Technician or in a similar role, preferably within a laboratory.
• Proficiency in managing and troubleshooting Microsoft, Apple, and Android…