Infrastructure Operations Engineer II

Infrastructure Operations Engineer II

Our global team creates technology solutions that the insurance world has never seen - but really needs. With offices around the globe, our inclusive, innovative teams collaborate to continuously evolve our product offering that world class P&C Insurers build their core systems on – Billing, Claims, Policy, Insights, Reinsurance and more. The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do.

Duck Creek is proud to be a Remote-First employer, empowering our employees with the choice to work from an office, from home or on a hybrid schedule. Our remote-first environment fosters inclusion, collaboration, and ensures a consistent employee experience regardless of location. We support our employees in making a decision that allows them to be the most productive they can be both at work and at home.

The Infrastructure Operations Engineer II is a member of the Infrastructure Operations Team, and is responsible for systems implementation and administration of Azure Cloud infrastructure, as well as designing state-of-the-art technical solutions on Azure that address customer's requirements for scalability, reliability, security, and performance. Installs, configures, automates, and monitors various cloud services. Performs operational engineering for activities which include platform upgrades, server patching, monitoring, configuration, and troubleshooting.

Provides periodic off-hours on-call support for production and development environments. Designs state-of-the-art technical solutions on Azure that address customer's requirements for scalability, reliability, security, and performance. Works closely with a team of architects, engineers, and developers to create functional design specifications, Azure reference architectures, and assist with other project deliverables as needed. Participates in projects in a fast-paced environment, independently or within a team.

Works closely with peers in project or assigned tasks to meet group and departmental goals and improve processes and practices. Participates in regular status meeting with global and local team. Responsible for delivering superior value and client service.

Bachelor's degree or higher education level, or its foreign equivalent, in Computer Science, Information and Technology and Computer Engineering, or a related engineering/computer field. Minimum of 8 years of related professional experience o And/or Master's degree plus minimum of 6 year's related professional experience. 3+ years technical support including Microsoft Azure or AWS systems design and implementation. Experience supporting Windows and Linux systems running in Azure.

Experience with Azure NSG. Experience with Power Shell. Experience with Active Directory including maintaining several domains. Working knowledge of VPN connectivity and client trouble shooting. General knowledge of virtualization, cloud computing. Knowledge of Microsoft Azure virtual network appliances. Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP. Knowledge of Network and TCP/IP routing/subnetting. Knowledge of Cisco network equipment/IOS: routing, switching, and firewalls.

Knowledge of Windows operating systems. Knowledge of backup and disaster recovery processes. Strong writing skills to document plans and process. Strong analytical and decision-making abilities. Cross cultural communication skills. Ability to influence others without direct authority. Able to build strong partnership with business partners and the project teams. Works well with people who have diverse abilities, experiences, and perspectives. Approaches opportunities and issues with an optimistic, action-oriented, and solution-based approach.