National Training, Third-Party Manager- Zip Water

Zip Water is the preeminent manufacturer of multi-function taps. Our world-leading technology transforms ordinary water into water at its best - creating endless opportunities for you and your family. As a member of the larger Culligan International global team, we are dedicated to delivering high-quality water solutions to residential, commercial and industrial customers.

The National Training, Third-Party Manager for Zip Water North America, plays a critical role in overseeing and optimizing our national technical support operations. This hands-on role involves managing phone and video support for installation and technical needs, coordinating our refurbishment and inventory programs, and leading internal and third-party technician training initiatives. You will be pivotal in supporting our service revenue goals, ensuring efficient inventory management, and addressing warranty and service issues.

Specific Job Function:

Training & Internal Development

* Design, implement, and deliver comprehensive service training programs, both virtual and onsite, for Zip Water NA.

* Train internal Customer Service, Technical Support, and operational teams on service procedures, policy updates, troubleshooting standards, and best practices.

* Serve as a subject matter expert (SME) for internal departments, helping shape training content for continued organizational growth.

* Assist in the development of customer service capabilities to help our team align on service training standards for all Zip Water North America products.

Third‑Party Service Vendor Management

* Identify, qualify, and onboard third‑party service providers across residential and commercial markets where Zip NA lacks full‑time staffing.

* Train partners to meet Zip Water Certified Partnership requirements, ensuring adherence to technical standards and service KPIs.

* Manage dispatching, routing, and workload distribution for all third‑party partners.

* Oversee parts distribution, inventory needs, and ensure accurate Salesforce work‑order completion and documentation.

* Manage payment processing and PPW accuracy for all third‑party service events.

* Maintain ongoing vendor performance reviews, KPI tracking, and corrective action when necessary.

* Partner with the National Technical Support Manager for advanced troubleshooting support for third‑party affiliates.

Operational & Strategic Impact

* Ensure consistency in training programs, policies, and field execution across all Zip Water NA service channels.

* Act as the dedicated POC for all third‑party operations, reducing operational load on other service leadership roles.

* Support the continued scalability of Zip NA by managing end‑to‑end third‑party service operations-dispatch, inventory flow, parts supply, and billing.

* Contribute to the broader service organization strategy to align to high‑value commercial markets and efficient residential coverage via third‑party networks, as outlined by leadership.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Customer Focus Accountable Resourcefulness

Organizational/Planning Team Player Analytical

Troubleshooting Initiative Adaptable

Integrity Detail-Oriented Decision Making

Qualifications:

* Associates degree or equivalent years of experience.

* 3 - 5 years' experience in in the appliance, coffee machine or HVAC industries would be highly regarded. Drinking water treatment or dispensing related industry beneficial.

* Previous people management experience a must.

* Ability to travel 25%

* A regionally recognized appliance repair or trade certification such as;
Institute of Appliance Service Technicians (ioAST) certification, and/or National Appliance Service Technician Certification (NASTeC), and/or a Diploma in Heating, Air Conditioning, and Refrigeration, and/or a certification in Electrical Construction and Maintenance is preferred;

* Quantifiable field service experience with excellent presentation, communication, customer relationship skills, and classroom instructor or trainer experience and skills.

* Exceptional planning and time management skills, training facilitator and the ability to work unsupervised.

* Ability to use Microsoft Office, Word, Excel and to learn other systems such as Salesforce CRM

* Demonstrated experience building and managing third-party networks or field service partners.

Target Salary Range: $ 95, year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k).

Culligan is an Equal Opportunity Employer, to learn more please visit -  /