Customer Care Manager — Lead, Coach & Optimize Service
Job in
Des Plaines, Cook County, Illinois, 60019, USA
Listed on 2026-08-13
Listing for:
Home Comfort
Full Time
position Listed on 2026-08-13
Job specializations:
-
Management
Healthcare Management, Operations Management, Client Relationship Management
Job Description & How to Apply Below
Heartland Home Service is seeking a Customer Care Manager to lead a team of CSRs, hire and train staff, and optimize scheduling for service calls. You will coach, monitor performance, and ensure a world-class client experience while supporting the General Manager with staffing and engagement initiatives.
The role requires strong communication, organization, and confidentiality, with a focus on improving processes and driving team performance in a fast-paced environment.
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