Operations Supervisor

Pay Rate: $75k

Schedule:
Mon - Fri Start time of 4am

The Operations Manager provides day-to-day operational leadership for multimodal transportation, supply chain, and/or contract logistics operations. They are accountable for service delivery, operational performance, safety, quality, productivity, and workforce effectiveness across assigned functional areas, shifts, or value streams. This role translates site objectives into disciplined execution by leading Supervisors, Team Leads, and frontline teams. While they aren’t accountable for P&L directly, they maintain significant responsibility for workforce management, productivity performance, cost control, and meeting customer and operational commitments.

With proven leadership experience in transportation, warehousing, or supply chain operations, they play a critical role in ensuring operational stability, improving performance, and elevating customer satisfaction.

Responsibilities

• Lead daily operations across assigned functional areas, shifts, transportation networks, warehouse processes, or value streams to ensure consistent execution of service commitments.
• Drive disciplined execution of operational plans that align with customer requirements, service levels, and broader site or network objectives.
• Serve as the primary operational escalation point for service, quality, throughput, routing, capacity, or execution issues.
• Enforce adherence to standard work, operating procedures, regulatory requirements, and established operating rhythms.
• Own operational Key Performance Indicators (KPIs) related to safety, quality, delivery, service, cost, and productivity within assigned scope.
• Lead daily, weekly, and monthly performance reviews, using metrics and dashboards to assess results and drive corrective actions.
• Identify, prioritize, and lead continuous improvement initiatives aimed at improving labor efficiency, equipment utilization, throughput, routing efficiency, accuracy, and service reliability.
• Apply structured problem-solving and root cause analysis to eliminate recurring operational or service issues.
• Lead safety culture and performance for assigned areas; reinforce compliance with safety policies, procedures, and applicable regulations (e.g., OSHA, DOT).
• Ensure quality standards are consistently met through audits, corrective actions, issue containment, and adherence to defined processes.
• Manage workforce planning, staffing levels, scheduling, labor deployment, and productivity targets to align resources with demand fluctuations.
• Monitor variable costs, labor spend, and operational expenses within assigned scope, taking corrective action when needed.
• Support budgeting, forecasting, and financial reviews by providing accurate operational inputs and cost visibility.
• Drive cost awareness and financial discipline across Supervisors, Team Leads, and frontline associates.
• Lead, coach, develop, and mentor Supervisors and front-line teams, including succession readiness.
• Set clear performance expectations, conduct coaching conversations, and reinforce accountability at all levels.
• Foster employee engagement, teamwork, and a performance-driven, continuous‑improvement culture.
• Partner with engineering, continuous improvement, maintenance, quality, transportation, and support functions to improve operational performance.
• Collaborate with account management and site leadership to ensure operational alignment with customer commitments and service expectations.
• Participate in customer discussions, business reviews, and site visits as appropriate, focused on operational execution and performance outcomes.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education:
  
  Undergraduate degree (or higher) in Supply Chain Management, Business, Logistics, or a related field preferred;
  High School Diploma or GED/equivalent required.
• Certification/Licensure:
  Valid forklift certification/licensure (or ability to obtain before operating equipment) required, including operation of applicable material handling equipment (MHE) such as sit-down/stand-up forklifts, reach trucks, order pickers, pallet riders, or other specialized MHE as required by the site. Additional…