Manager, Account Management - Operations

Schedule:

Full Time Job Type: Remote Salary Type:
Salary Req #: 3398

The After Hours Operations Manager leads the execution and performance of Uber Freight's After Hours operations, managing an established team of Account Managers in a fast-paced, high-volume environment. This leader is responsible for operational performance, service levels, escalations, team development, and continuous improvement. Partnership and operational continuity are critical to this role. Working closely with Daytime leadership, international After Hours managers, stakeholders, and senior leadership, this leader will ensure seamless handoffs, alignment on customer priorities, and effective escalation support.

They will understand the key drivers of performance, use data to improve results, create operational efficiency, and drive process improvement while serving as a visible, influential leader with strong people management and team development capabilities.

Schedule:

This schedule will run on a 4 day on, 4 day off rotating schedule. More details to be provided! Mon-Thur 3pm-2am CT, Friday 1pm-Midnight CT and Sat/Sun 9am-8pm CT (Rotating schedule 4 days on, 4 days off)

• Own daily After Hours operations, including workload, queues, service levels, staffing coverage, priorities, and escalations.
• Translate organizational goals into clear team priorities and allocate resources based on business and customer needs.
• Proactively identify operational risks, service gaps, and recurring issues and drive solutions.
• Use data and performance metrics to improve workflows, efficiency, service quality, and operational consistency.

• Lead, coach, and develop a high-performing After Hours team.
• Manage attendance, productivity, quality, performance, and employee engagement.
• Conduct regular 1:1s, team meetings, performance reviews, and targeted coaching.
• Set clear expectations, address performance gaps, and drive accountability for results.
• Support onboarding, training, development, and career growth while building a culture of ownership, adaptability, and customer service.

• Bachelor’s degree and/or 4+ years of relevant professional experience in operations, account management, logistics, transportation, or a related field.
• 1+ years of people-management or formal team-leadership experience.
• Experience leading teams in a fast-paced, high-volume environment.
• Strong coaching, communication, organization, problem-solving, and decision-making skills.
• Experience using data and performance metrics to drive accountability and operational improvement.
• Ability to manage competing priorities and work an After Hours schedule, including weekends and holidays as required.

• Experience in freight, logistics, transportation, brokerage, Account Management, or customer operations.
• Experience leading remote, distributed, hybrid, or international teams.
• Strong analytical and data-driven decision-making skills.
• Experience with Zendesk, Google Workspace, Tableau, transportation management systems, or similar tools.
• Experience improving workflows, reporting, SOPs, or operational processes.

• a company sponsored health plan
• dental and vision benefits
• 401k match
• financial and mental wellness benefits
• parental leave
• short- and long-term disability coverage
• life insurance and more
• performance or sales incentive bonus program
• participation in Uber Freight equity awards
• other types of compensation depending upon the role

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.

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Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive…