Member Specialist

Position Summary

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and offers guidance on self‑service technology. Processes member purchases, handles payments, returns, refunds, and exchanges according to company policies for various membership and payment types. Follows safety standards, procedures, and guidelines, including conducting safety sweeps, handling merchandise correctly, and reporting unsafe situations.

Maintains entrance and exit areas, verifies membership cards, assists members in purchasing decisions, locates merchandise, and promotes products and services. Zones the area, organizes merchandise, and assists members with transporting items to create a safe shopping environment. Maintains paperwork, logs, and documentation, executes emergency response procedures, and ensures compliance with all security and safety practices. Trains new associates on company processes, teaches new technology, rolls out new programs, and provides continuous learning and improvement opportunities.

Complies with company policies, procedures, and ethical standards. Carries out action plans using the Open Door Policy and applies them while executing business processes. Completes work assignments using policies, data, and resources; collaborates with managers, co‑workers, customers, and partners; and identifies priorities and improvement opportunities.

Embraces diversity, builds trusting relationships, and communicates positively to motivate teams. Supports teammates through development and mentoring, promotes a culture of belonging, and helps attract top talent. Acts with integrity, exhibiting humility, honesty, fairness, and transparency while fostering a regenerative workplace. Serves customers and members by delivering results, making decisions based on reliable data, and balancing short‑ and long‑term priorities. Strives for excellence through curiosity, risk‑taking, continuous improvement, and adoption of new technologies and skills.

• Health benefits:
  
  medical, vision and dental coverage
• Financial benefits:
  
  401(k), stock purchase, company‑paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds applicable sick leave laws.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

A company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are fully paid by Walmart.

Hourly wage range: $18.00 to $26.00. The actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour, based on schedule, facility, season, or specific work performed.

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

Primary location: 101 W Oakton St, Des Plaines, IL 60018‑1834, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.