Ocean Freight Import Specialist III - Des Plaines, IL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

Pay Range: $23.66 - $29.57

Hours Monday - Friday 8:00-4:30

YOUR ROLE

Are you known for your attention to detail and excellent customer service? Are you passionate about overseeing and developing efficient shipment logistics for a wide range of varying accounts? If so, we have an opportunity that would allow you to provide a vital service for managing the coordination of Inbound or Outbound shipments, ensuring compliance with various government regulations for our Customs Brokerage Division.

WHAT ARE YOU GOING TO DO?

* Oversee accounts - receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including the classification and valuation of goods. Process documents through the established system, obtaining release and other governmental agency releases as appropriate.

* Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and any other related information.

* Assists with overseeing the entry processing performance and existing customer service commitments to reflect established company databases and pre-load templates to reflect these procedures.

* Obtain certification for completing customer classification, as well as, other compliance specific classification as defined by company product standards.

* Assist and review work stream development of new and existing accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their process on a regular basis, and maintaining client profiles and databases.

* Review and monitor all rejections, requests for information and other correspondence. Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues.

* Monitor shipments as they approach non-compliance based on customer control, event control, and transactional data count or control.

* Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self-study, approved related courses and seminars, and regular review of trade publications.

WHAT ARE WE LOOKING FOR?

* Education and Experience:

High School Diploma or GED, Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred;
Greater than six years related experience.

* Credentials:
Professional certification may be required in some areas.

* Skills:

Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications;
Ability to add, subtract, multiply and divide using units of U.S. currency, weights and volume and distance measurements.

* Characteristics:
Responds promptly and professionally to customer needs;
Ability to apply and assist with communicating laws, rules, and regulations in areas of assignment;
Ability to write reports, business correspondence, and procedure manuals and gather and analyze documents skillfully. Capable of monitoring overall processes, information and operations.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be…