Position Overview
Ensure staff works together as a team to provide optimum service and meet guest needs. Inspect staff grooming and attire, and correct deficiencies. Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and locking doors. Inspect storage areas for organization, FIFO use, and cleanliness. Complete scheduled inventories, stock, and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and guest well‑being.
Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards;
identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost‑savings.
- Education:
High school diploma or G.E.D. equivalent. - Related
Work Experience:
At least 2 years of related work experience. - Supervisory
Experience:
At least 1 year of supervisory experience. - License or Certification:
None.
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