Call Center Agent

Additional Information

• Job Number:
• Job Category:
  Reservations
• Location:
  
  The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar
• Schedule:
  
  Full Time
• Remote:
  No
• Position Type:
  Non-Management

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award‑winning restaurants, world‑class spa facilities with a state‑of‑the‑art fitness center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence.

The property is also ideal for events with a wide selection of meeting rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz‑Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.

At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever. Which is why at The Ritz‑Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy.

As an elite hotel in the region with a deep generational legacy, we offer you in return:

• Exclusive training and leadership development programs
• Recognition and rewards for exceptional service
• Preferential members rates at Marriott Hotels globally
• Dining & wellness discounts for your family and you
• Medical insurance coverage
• An HR team dedicated to your success and wellbeing

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Maintain clean and professional uniform and personal appearance, confidentiality of proprietary information, company assets, and privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related work experience:
  None.
• Supervisory experience:
  None.
• License or certification:
  None.

At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and become the best version of you.