Front Desk Agent - Luxury Hotel Guest Services

Position Overview

Front Desk Agent - Luxury Hotel Guest Services - Doha, Qatar

A prestigious hotel under the Vignette Collection in Doha is seeking a professional and service-oriented Front Desk Agent to join the guest services team. As the first point of contact for many of our guests, you'll be instrumental in creating a welcoming and seamless arrival and departure experience, while delivering personalized service and local insights. This is an ideal role for someone with a passion for hospitality and attention to detail.

Location:

Doha, Qatar

Industry: Food Services - Hospitality

Function:
Receptionist - Front Desk

Salary:  monthly (Market estimated)

Gender: Any Candidate

Nationality:
Any Candidate

Preferred

Location:

Any

Job Type: Full-time

• Welcome and check in guests, issue room keys, and provide relevant hotel and area information.
• Ensure proper identification and documentation are collected as per local requirements.
• Handle phone calls, messages, and guest requests in a timely and courteous manner.
• Upsell rooms and services when appropriate to enhance the guest experience and maximize revenue.
• Accurately process payments and resolve any billing disputes during check-out.
• Update and maintain guest preferences and records using the Opera PMS.
• Manage safe deposit boxes and follow all front desk protocols.
• Communicate guest issues to management and follow up for timely resolution.
• Assist with concierge services, room tours, and special guest needs.
• Follow all safety and security procedures and report incidents as necessary.

• 2 to 3 years of front desk or guest service experience in a five-star hotel.
• Bachelor's degree in Hospitality Management or related field preferred.
• Excellent communication and interpersonal skills.
• Proficient in Opera or similar property management systems.
• Professional appearance and guest-first attitude.
• Fluent in English; additional languages are a plus.
• Flexible availability including weekends and holidays.

• Be part of a globally respected luxury hospitality brand in the heart of Doha.
• Access competitive compensation and full employee benefits.
• Join a team committed to excellence, growth, and inclusion.
• Benefit from professional development programs and global career paths.
• Work in a collaborative and welcoming environment that values your contribution.