HIA Lounges Manager Airways

Position Overview

Qatar Airways is seeking an experienced HIA Lounges Manager to oversee the world‑class lounge operations at Hamad International Airport in Doha. This role is responsible for managing day‑to‑day operations, ensuring service excellence that surpasses competitor benchmarks, and maintaining Qatar Airways' reputation as a five‑star global airline. The position involves leading a multicultural team, coordinating with multiple stakeholders, and implementing innovative service enhancements to deliver a premium passenger experience.

Country: Qatar

City: Doha

Industry: Airlines/Aviation

Function: Hospitality & Tourism

Salary:  monthly (Market estimated)

Gender: Any

Candidate Nationality: Any

Job Type: Full‑time

• Manage all aspects of Qatar Airways' airport lounges to ensure seamless, high‑quality service delivery.
• Coordinate with service suppliers, airport authorities, and internal departments to maintain operational efficiency and compliance.
• Ensure that customer service and product standards consistently meet or exceed Qatar Airways' five‑star expectations.
• Implement service enhancements and infrastructure improvements in line with brand and budgetary standards.
• Analyze customer feedback and operational data to identify new projects and continuous improvement opportunities.
• Develop, update, and enforce SOPs to ensure consistency and operational excellence.
• Manage, coach, and develop a multicultural team, fostering teamwork, accountability, and service professionalism.
• Oversee crisis and emergency management protocols, ensuring preparedness and safety compliance.
• Establish KPIs to monitor performance, productivity, and customer satisfaction within the lounges.
• Liaise with commercial and food & beverage teams to optimize lounge revenue and guest experience.

• Bachelor's degree or diploma with 6‑7 years of experience in luxury hospitality, airline lounges, or five‑star establishments.
• Proven leadership experience managing front office, lounge, or hospitality operations.
• Strong people management, mentoring, and communication skills.
• Ability to work in a fast‑paced, multicultural environment.
• Excellent command of English, both spoken and written.
• Food and beverage knowledge and GCC experience are preferred.
• Strong organizational, analytical, and customer service orientation.

• Lounge and hospitality operations management
• Team leadership and staff training
• Guest service and experience design
• Crisis and safety management
• Budgeting and performance analysis
• Stakeholder coordination and communication

• Be part of one of the world's most prestigious airlines with award‑winning service standards.
• Lead operations at Hamad International Airport – voted the World's Best Airport by Skytrax.
• Competitive, tax‑free salary with housing, transport, and travel benefits.
• Opportunities for career progression within Qatar Airways Group.
• Work in a dynamic, multicultural environment that fosters innovation and excellence.
• Access to extensive training and professional development programs.