Housekeeping Supervisor

Job Role s & Responsibilities

• Ensure that all public, guest-facing, and back of house areas of the hotel are properly cleaned and checked at all times.
• Ensure property health and safety requirements have been adhered to.
• Ensure that all staff are aware of and follow departmental SOPs and LSOPs.
• Coach and guide new team members, putting in place proper orientation training and ongoing training and development for team members.
• Assist in managing relationships with suppliers.
• Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
• Ensure that lost and found articles are stored properly and that the correct logs are maintained.
• Ensure that par levels of linen, towels, and uniforms are current, and in line with the inventory. Assess inventory of, assign for cleaning and inspect rooms.
• Verify and report status and/or discrepancies of rooms.
• Develop and maintain a motivational working environment within the department and positive relations with other departments.
• Lead, train, and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
• Initiate measures to minimize all wastage of materials and amenities used in the department.
• Ensure that proper key controls are in place.
• Control overtime through good management and immediate response to problems.
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.
• Perform Room Attendant and/or Houseperson duties, as needed.
• Assist Task Force Missions required to support the opening of new properties, and other special events.

• Ensure VIP requirements are fully met as per their request.
• Ensure all special requests are met, with reference to families visiting our hotel with children.
• Check pantry and room attendant trolleys at the end of the shift and ensure that they are maintained up to standards.
• Ensure that deep cleaning of all areas needs to carry out on regular basis.
• Contributes positively to sales activities and maximizes sales opportunities including being knowledgeable about hotel products, services, and facilities.
• Managing the team members.
• Providing duty roster for the team members.
• Coordinate with the third-party Company for the replacement of no-show team members.
• Checking the grooming standard of the team before releasing them for their duties.
• Ensure the team members are adhering to property Policies and procedures.
• Ensure the team members’ behaviour and characteristic are up to the hotel standards.

• Comprehensive understanding of housekeeping procedures, including cleaning techniques, sanitation standards, and inventory management.
• Strong leadership and supervisory skills to effectively manage and motivate a team of housekeeping staff.
• Attention to detail to ensure cleanliness and orderliness in guest rooms, public areas, and facilities.
• Excellent communication skills to coordinate with staff, guests, and other departments to meet service expectations.
• Knowledge of health and safety regulations and procedures to maintain a safe and healthy environment for guests and staff.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

• Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year(s) GCC is a plus
• Resilience
• Quality
• Leadership
• Regulatory Compliance L2
• Hotel Management Standards and Procedures L2
• Agility
• AI Fluency
• Scheduling L2

High School Diploma in any related field