Personal Banker II - Dolton, IL

About the Role

The Retail Personal Banker II is a sales-focused position that emphasizes relationship building and cross-selling of deposits, loans, fee‑based services, and customer retention. Selected candidates complete a 4‑8 week onboarding and education program, including rotations in Operations and Sales & Service, and receive a certification upon completion.

• Use the consultative sales process and Financial Needs Assessment to build comprehensive customer profiles and identify current and future financial needs.
• Maintain in‑depth knowledge of retail consumer and small business products/services and recommend appropriate solutions using the bank’s value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Focus on cross‑selling to the existing customer base and engage in outside sales activities (e.g., membership advantage presentations, business sales calls, community financial literacy events).
• Collaborate closely with assigned Business Partners (Mortgage, Small Business, Commercial and Investment) to provide timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals, driving year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs on the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Respond confidently to customer questions and resolve customer issues.
• Maintain confidentiality and trust by safeguarding all business information.
• Adhere to the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Follow established policies and procedures while opening/servicing the full range of retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Support opening/closing processes of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Stay current on retail procedures designed to mitigate fraudulent activity and unnecessary risk or exposure.

• College degree or equivalent work experience that provides transferable skills.
• Experience in the financial industry is preferred.
• Demonstrated ability to develop a comfort level with sales activities that acquire new consumer and small business customers and/or cross‑sell to existing customers.
• Ability to perform advanced math functions for analysis of credit and financial information.
• Professional appearance and strong verbal/written communication skills.
• Working knowledge of retail policies and procedures to exercise sound judgment.
• Must hold S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Registration is required for employment in this position.

• Normal office environment.
• Extended computer screen use.
• Ability to travel within the affiliate for training and maintain scheduling flexibility.
• Occasional travel outside the affiliate for classroom training sessions.

Base salary range: $43,680.00 – $69,900.00 per year. Salary may vary based on role, experience, education, and geographic location.

Location:

Dolton, Illinois 60419.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.