Dispatch Supervisor

About the Role

Reword is seeking a dedicated and experienced Dispatcher to lead and coordinate transportation operations effectively. This position will provide leadership to a team of Truck Drivers and regularly interface with all team members in a fast-paced environment. Reporting to the Area Transportation Manager, the Dispatcher will work closely with various stakeholders, including the Health & Safety Manager, Compliance Manager, Maintenance, and other Facility Management personnel.

• Oversee the coordination of the daily scheduling of trucks and drivers, ensuring timely and efficient transportation of materials.
• Maintain high-volume communication with clients, drivers, and mechanics regarding delays, changes, cancellations, re-routing, and equipment repairs.
• Perform technical and timely duties to upkeep DOT permitting, equipment registrations, open road tolling account management (IPASS/EZPass).
• Monitor driver’s daily logs and hours of service.
• Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs, and annual DOT inspections.
• Maintain a fleet of commercial tractors and trailers at a high standard to meet or exceed CSA score improvements and reduce DOT violations.
• Maintain driver qualification files.
• Serve as the primary point of contact for sales personnel and customers regarding transportation needs and inquiries.
• Manage transportation providers for pick‑up and receiving facilities, ensuring reliable service and adherence to company standards.
• Monitor shipments and communicate status updates to relevant stakeholders, including customers and internal teams.
• Proactively identify and address any transportation-related problems, collaborating with drivers and the management team to find effective solutions.
• Maintain prompt and efficient customer relations, addressing concerns and ensuring customer needs are met.
• Conduct interviews with potential drivers and participate in driver recruiting efforts to maintain an adequate workforce.
• Communicate regularly with team members to provide updates, address issues, and ensure alignment with goals and priorities.
• Oversee driver payroll processes.
• Collaborate with the administrative team on billing and other administrative tasks related to transportation operations.
• Manage a team by providing guidance, training, and performance reviews to maintain positive employee relations at the facility.
• Track key performance indicators (KPIs) related to transportation operations, analyzing data and preparing regular reports for leadership.
• Complete additional assigned duties.

• Excellent problem‑solving skills: demonstrated ability to analyze complex situations, identify key issues, and develop effective solutions.
• Excellent oral and written communication skills: proficient in conveying ideas clearly and effectively through verbal and written communication.
• Ability to establish and maintain professional relationships across all levels of the organization.
• Strong teamwork skills: ability to work effectively both independently and collaboratively.
• Adaptability and self‑drive: flexibility and adaptability to changes in priorities within a fast‑paced environment.
• Strong organization, analytical, and computer skills: proficient in organizing tasks, data, and information efficiently and using software to streamline processes.
• Ability to create and develop an inclusive and engaged work environment: commitment to fostering a culture of diversity, equity, and inclusion.
• Multitasking and time‑management skills: management of multiple tasks and priorities simultaneously, with strong planning and meeting deadlines.
• Detail‑oriented with strong follow‑up practices: meticulous attention to detail and follow‑up on tasks and action items.

• High school diploma/GED required.
• Two (2) years or more managing, leading and developing direct reports required.
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry‑related field required.
• Strong understanding of transportation logistics, including routing, scheduling, and carrier management.
• Excellent communication and interpersonal skills,…