Dispatch Supervisor

Reword is seeking a dedicated and experienced Dispatcher to lead and coordinate transportation operations effectively. This position will provide leadership to a team of Truck Drivers and regularly interface with all team members in a fast-paced environment. Reporting to the Area Transportation Manager, the Dispatcher will work closely with various stakeholders, including the Health & Safety Manager, Compliance Manager, Maintenance, and other Facility Management personnel.

• Oversee the coordination of the daily scheduling of trucks and drivers, ensuring timely and efficient transportation of materials.
• Maintain high-volume communication with clients, drivers, and mechanics regarding delays, changes, cancellations, re-routing, and equipment repairs.
• Perform technical and timely duties to upkeep DOT permitting, equipment registrations, open road tolling account management (Ipass/EZpass).
• Monitor driver’s daily logs and hours of service.
• Coordinate with mechanics and third‑party vendors to schedule preventative maintenance, repairs, and annual DOT inspections.
• Maintain a fleet of commercial tractors and trailers at a high standard to meet or exceed CSA score improvements and reduce DOT violations.
• Maintain driver qualification files.
• Serve as the primary point of contact for sales personnel and customers regarding transportation needs and inquiries.
• Manage transportation providers for pick‑up and receiving facilities, ensuring reliable service and adherence to company standards.
• Monitor shipments and communicate status updates to relevant stakeholders, including customers and internal teams.
• Proactively identify and address any transportation‑related problems, collaborating with drivers and the management team to find effective solutions.
• Maintain prompt and efficient customer relations, addressing concerns and ensuring customer needs are met.
• Conduct interviews with potential drivers and participate in driver recruiting efforts to maintain an adequate workforce.
• Communicate regularly with team members to provide updates, address issues, and ensure alignment with goals and priorities.
• Oversee driver payroll processes.
• Collaborate with the administrative team on billing and other administrative tasks related to transportation operations.
• Manage a team by providing guidance, training, and performance reviews to maintain positive employee relations at the facility.
• Track key performance indicators (KPIs) related to transportation operations, analyzing data and preparing regular reports for leadership.
• Complete additional assigned duties.

• Excellent Problem‑Solving
  
  Skills:
  
  Demonstrated ability to analyze complex situations, identify key issues, and develop effective solutions to challenges.
• Excellent Oral and Written Communication
  
  Skills:
  
  Proficient in conveying ideas clearly and effectively through verbal and written communication. Capable of articulating strategies, instructions, and feedback with clarity and professionalism.
• Ability to Establish and Maintain Professional Relationships:
  Skilled in building and nurturing relationships across all levels of the organization, including peers, work groups, customers, and supervisors. Capable of fostering a collaborative and inclusive work environment.
• Strong Teamwork
  
  Skills:
  
  Able to work effectively both independently and collaboratively as a member of a team. Comfortable contributing ideas, sharing responsibilities, and supporting colleagues to achieve collective objectives.
• Adaptability and Self‑Drive:
  Flexible and adaptable to changes in priorities and a fast‑paced environment.
• Motivated to excel and continuously improve performance through self‑motivation and initiative.
• Strong Organization, Analytical, and Computer
  
  Skills:
  
  Proficient in organizing tasks, data, and information efficiently. Skilled in analyzing data to derive insights and inform decision‑making. Comfortable with utilizing computer software and systems to streamline processes and enhance productivity.
• Ability to Create and Develop an Inclusive and Engaged Work Environment:
  Committed to fostering a culture of diversity, equity, and inclusion within the workplace. Capable of…