Field Service Technician; Neptune - Dothan, AL

What You Will Do

As a Field Service Technician providing support for the Neptune, you will spend the majority of your time in four key areas:

• Traveling between hospitals based on assignment of service requests.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers.
• Documenting service results in order to maintain accurate quality records.

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
• Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

• Willing to work overtime and overnight per the customer’s specified need.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment and often stressful working conditions.
• Highly organized and able to prioritize tasks.
• Special attention to details.
• Ability to present ideas and results in logical manner.
• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
• Must be self-motivated, self-reliant and able to work with little supervision.
• Must have an outstanding driving record.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
• Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
• Proficient in Microsoft Office Applications.
• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
• Excellent teamwork, coordination and collaboration skills.

• Minimum of 3 years technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair and installation experience preferred.
• Proficient with Microsoft Office (computer software) and adaptability to learn company software.
• Must be able to explain and generate detailed guidelines and procedures.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Valid driver’s license with good driving record.
• Stryker is driven to work together with our customers to make healthcare better. Employees and new hires that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

• High School Diploma or GED required.
• University or formal technical training preferred.

• Company vehicle
• Medical, Dental, Vision, and Prescription Drug Insurance
• Tuition reimbursement
• Matching 401(k), plus opportunity for a discretionary contribution
• Paid Vacation/Sick Time
• Basic life, AD&D and supplemental life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program
• Wellbeing program with incentives
• Discounted employee stock purchase plan