Mitigation Technician

Position Overview

The Mitigation Technician is responsible for performing mitigation and restoration services at residential and commercial properties affected by water, fire, mold, or storm damage. This role involves emergency response, damage assessment, equipment setup, demolition, monitoring drying progress, and ensuring work is completed according to industry standards and company procedures.

• Respond to emergency water losses and perform mitigation services.
• Conduct inspections and assess water damage using moisture detection.
• Extract standing water and remove damaged materials.
• Perform controlled demolition (drywall, flooring, insulation, cabinetry, etc.).
• Set up and monitor drying equipment including air movers, dehumidifiers, and scrubbers.
• Apply antimicrobial and cleaning treatments as required.
• Ensure job sites are safe, clean, and properly contained.
• Communicate with customers effectively regarding the restoration process.
• Load and maintain equipment and vehicles.
• Follow company procedures and IICRC standards.
• Participate in on‑call rotation for emergency response.

• Valid driver’s license with clean driving record.
• Ability to lift 50–75 lbs. regularly.
• Ability to work in confined spaces, crawlspaces, attics, and hazardous conditions.
• Willingness to work irregular hours, including nights, weekends, and holidays.
• Ability to operate hand tools and restoration equipment.
• Strong problem‑solving skills and attention to detail.
• Professional demeanor and customer service skills.
• Ability to pass background checks and drug screening.
• Wear uniform as per handbook.
• Vehicle maintenance and cleanliness.
• Able to discuss proprietary programs like Master Moments, a customer service initiative focused on customer communications.
• Be prepared daily for scheduled jobs and complete daily job tasks.
• Ability to work after hours and weekends on‑call.

• Ability to work independently and as part of a team.
• Good communication skills.
• Detail‑oriented and organized.
• Ability to work under pressure in emergency situations.

• Lead Mitigation Technician
• Mitigation Manager
• Senior Mitigation Manager

• Competitive base salary.
• Individual and territory‑based performance incentives.
• Leadership or override compensation tied to team production.
• Vehicle allowance or mileage reimbursement.
• Health, dental, and vision insurance.
• Paid time off and company‑recognized holidays.
• Ongoing leadership and industry training.
• Career advancement opportunities into Sales Management or Director‑level roles.

This role functions within both field‑based operational environments at residential and commercial properties and office settings. It entails regular daily travel throughout the designated territory to engage with customers and insurance partners at their respective locations.

• Employees will be required to visit job sites, restoration projects, or commercial properties, which may involve exposure to hazardous environments requiring use of PPE including respirators, gloves, and protective suits.
• Exposure to dust, debris, and damaged structures.

• Sit, stand, walk, and drive for extended periods.
• Use standard office equipment including computers and mobile devices.
• Occasionally lift or carry materials up to approximately 50–75 pounds.
• Travel regularly within assigned territory.
• Perform fingering and repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during normal working environment.
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
• Maintain close visual acuity to perform detail‑oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screens and expansive reading.

• Background investigation.
• Motor vehicle record review.
• Verification of employment history.
• Verification of education and credentials.

Employees operating a company vehicle or driving for company business must maintain a valid driver’s license and an acceptable driving record in accordance with company policy and…