Mitigation Technician

POSITION OVERVIEW

The Mitigation Technician is responsible for performing mitigation and restoration services at residential and commercial properties affected by water, fire, mold, or storm damage. This role involves emergency response, damage assessment, equipment setup, demolition, monitoring drying progress, and ensuring work is completed according to industry standards and company procedures.

• Respond to emergency water losses and perform mitigation services.
• Conduct inspections and assess water damage using moisture detection equipment.
• Extract standing water and remove damaged materials.
• Perform controlled demolition (drywall, flooring, insulation, cabinetry, etc.).
• Set up and monitor drying equipment including air movers, dehumidifiers, and air scrubbers.
• Apply antimicrobial and cleaning treatments as required.
• Ensure job sites are safe, clean, and properly contained.
• Communicate with customers effectively regarding the restoration process.
• Load and maintain equipment and vehicles.
• Follow company procedures and IICRC standards.
• Participate in on‑call rotation for emergency response.

• Valid driver’s license with clean driving record.
• Ability to lift 50–75 lbs. regularly.
• Ability to work in confined spaces, crawlspaces, attics, and hazardous conditions.
• Willingness to work irregular hours, including nights, weekends, and holidays.
• Ability to operate hand tools and restoration equipment.
• Strong problem‑solving skills and attention to detail.
• Professional demeanor and customer service skills.
• Ability to pass background checks and drug screening.
• Wear uniform per handbook.
• Vehicle maintenance & cleanliness.
• Able to discuss proprietary programs like Master Moments, a customer service initiative focused on customer communications.
• Be prepared daily for scheduled jobs.
• Check & complete job tasks daily when work is completed.
• Ability to work after hours and weekends on‑call.

Strong work ethic and reliability.

• Ability to work independently and as part of a team.
• Good communication skills.
• Detail-oriented and organized.
• Ability to work under pressure in emergency situations.

This position offers a pathway to advancement into roles such as:

• Lead Mitigation Technician
• Mitigation Manager
• Senior Mitigation Manager

The Company offers a competitive compensation and benefits package which may include:

• Competitive base salary
• Individual and territory‑based performance incentives
• Leadership or override compensation tied to team production
• Vehicle allowance or mileage reimbursement
• Health, dental, and vision insurance
• Paid time off and company‑recognized holidays
• Ongoing leadership and industry training
• Career advancement opportunities into Sales Management or Director‑level roles

This role functions within both field‑based operational environments working at residential and commercial properties and office settings. It entails regular daily travel throughout the designated territory to engage with customers and insurance partners at their respective locations.

• Employees will be required to visit job sites, restoration projects, or commercial properties, which may involve exposure to hazardous environments that may require use of PPE including respirators, gloves, and protective suits.
• Exposure to dust, debris, and damaged structures.

On‑call availability for major events to include possible travel out of state.

The physical requirements described here are representative of those necessary to successfully perform the essential functions of this role.

• Employees in this position may be required to:
• sit, stand, walk, and drive for extended periods
• use standard office equipment including computers and mobile devices
• occasionally lift or carry materials up to approximately 50-75 pounds
• travel regularly within assigned territory
• perform fingering and repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
• express or exchange ideas with others quickly, accurately, and receive and act on detailed information
• maintain close visual…