Model

Set within the business and lifestyle heart of Dubai—purposefully situated in the business and enterprise zone of Sheikh Zayed Road—the Carlton Downtown Hotel is your 4-star resort of choice. Located within the city's innovative architecture and moments away from key landmarks such as the Dubai World Trade Center, Dubai International Financial Center, Dubai Mall, Burj Khalifa, and the Dubai Canal, the Carlton Downtown Hotel keeps you close to the vibrant heart of the city's attractions.

As an Appointment Agent, you will work under the general supervision of the Supervisor, following established policies and procedures to oversee all reservation activities.

• Schedule and enter room reservation requests using the Opera (Hotel Management System)
• Respond promptly to telephone and email inquiries
• Update reservations to ensure smooth check-in and check-out processes
• Maximize revenue by upselling guest rooms and promoting hotel facilities
• Coordinate with Sales and other departments as needed
• Respond to questions regarding hotel products and services via telephone, fax, email, etc.
• Make reservations with accurate information to exceed guest expectations
• Understand Revenue Management strategies, sell room levels, and market rates, applying these strategies based on available hotel inventory
• Maintain knowledge of all facilities across the hotel's properties in the UAE, including services and operating hours, to respond confidently and effectively to inquiries
• Consistently demonstrate a commitment to excellent guest service and profitability, fulfilling designated responsibilities
• Ability to cross-sell properties and enhance cross-sell conversion rates

Telephone Skills

• Base Salary:
  To be discussed during the interview

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